We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 Guest Room Attendant will be responsible for the overall room cleanliness as well as replenishment of mini bar amenities to ensure exceptional service to all guests that is consistent and continually in accordance with brand, property, and company guidelines.

Position: Guest Room Attendant

Location: Fort Myers, FL

Reports to: Housekeeping Manager   

Status: Non-Exempt

Job Summary:

Guest Room Attendant will be responsible for the overall room cleanliness as well as replenishment of mini bar amenities to ensure exceptional service to all guests that is consistent and continually in accordance with brand, property, and company guidelines. 

Essential Functions 

Clean and sanitize assigned hotel rooms to include: dusting, vacuuming, changing bed linens, cleaning windows, mirrors, cleaning bathrooms, vents, lobby areas, walls, carpets, light fixtures and common areas such as balconies within shift time requirementsSafely clean rooms with the proper chemicals, adhering to all COVID cleaning protocols outlined by housekeeping leadership. This includes wearing proper personal protective equipment (PPE)Acknowledge guest in all public spaces with a warm and friendly greetingPerform quality cleaning to meet the required room inspectionsReplace amenitiesMaintain mini bar selections to par levelsFollow scheduled shifts and follow break and lunch requirementsDeep clean on rotational scheduleRestock and reorganize cart dailyReport any light outages, broken equipment, or room disparities to facilities teamReview daily board and refresh stay over roomsAssist guest with any specials requestsRefill bottled chemicals at the close of the scheduled shift to ensure the next team is stockedAbility to communicate with house attendant on rooms inventory needsCommunicate professionally while using technologyRespect all guests, team members, and management by maintaining a positive, friendly attitudeAbility to interact with guests and share hotel knowledge using personalization such as using the guest’s namePerform turndown service as requested by guestMaintain guest confidentiality following all hotel proceduresReport any suspicious activity or unusual items in roomReport any irregular behavior from guests in public areas and/or in roomAbility to take initiative and handle assignments with limited supervisionFollow all hotel policies and procedures as outlined in the team member handbookMaintain cleanliness and order of work area such as closets, carts, and housekeeping officePerform other duties as management requests to service our guests

 Hotel Performance

Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

Qualification Standards

 Education & Experience

High School diploma or higherPrevious hospitality experience preferredExcellent customer service skillsExcellent communication skills, both verbal and writtenAbility to use technology e.g. tablets, iPads 

 Physical Demands

Ability to sit or stand for extended periods of timeAbility to squat and bendAbility to communicate clearlyCorrected vision to normal rangeAbility to work long hours as neededAbility to lift 25 lbs.

 Mental Demands

Make sound judgments quicklyWork on multiple tasks, making appropriate progress towards deadlinesAble to work independently, take direction, and provide direction to othersManage differing personalities within the office, the hotel and the communityMaintain the highest degree of confidentialityAbility to work effectively in stressful, high pressure situationsAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move employees from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Benefits

Full-time Associate BenefitsMedical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employeesPart-time Associate BenefitsAll above-listed benefits except for Medical Insurance and Holiday PayMainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.