Assists Director of Housekeeping by ensuring all new and existing team members are trained to provide consistent Loews service by maintaining complete adherence to all Loews Hotels standards related to the housekeeping function. Presents and conducts departmental orientation and training sessions for all new team members. Monitors and maintains new hire and on-going housekeeping training programs.
Essential Functions and Responsibilities
Ensure standardized presentation and delivery of training materials
Present effective new hire orientation program for all newly hired housekeeping team members
Work with Director of Housekeeping to create training schedules for new GRA’s
Monitor GRA training period with Star Trainer(s)
Document each step of on-boarding and training process
Complete and track training checklists on all new hires
Participate in monthly departmental meetings with housekeeping Star Trainers and Managers
Attend housekeeping management meetings
Monitor consistency of housekeeping product and service for the department, reporting any variances
Participate with management to address team member opinion surveys, Medallia, shops and performance issues
Communicate and implement updates to housekeeping standards and initiatives
Create quality assurance teams to include all areas of housekeeping
Oversee and conduct compliance training in accordance with applicable State and Federal regulations
Oversight and coordination of housekeeping Star Trainer program
Assist in housekeeping operations and/or specials projects, as determined
Assist with the development and implementation of safety incentive programs
Provide assistance with team member related events
Regular attendance in conformance with standards
Conducts audits/inspections of Mighty Clean
Conducts audits/inspections of GRA MM tracking
Inspections of rooms and scoring of rooms to maintain consistency of product
Assists with re-certification of team members
May be required to work varying schedules to reflect business needs
Ability to perform “Physical & Mental Effort Requirements” with or without accommodation as explained below
Other duties as assigned
Supportive Functions & Responsibilities
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:
Trains, spot-checks, praises, and coaches in accordance with Loews standards
Complete Monthly Inspections Reports
Insure adherence to the Self Inspect Guidelines
Insure adherence to the Mighty Clean Program
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to applicants, guests, co-workers, management, and business partners
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate company meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with company standards, policies & rules
Complies with hotel uniform and grooming standards
Qualifications
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:
Required:
Minimum 3 years experience in Housekeeping equivalent experience
Professional presentation skills
Thorough working knowledge of hotel operations and housekeeping standards
Excellent communication and organizational skills
Able to work a flexible schedule, including weekends and holidays
Preferred:
3 or more years experience in the Housekeeping Department
Experience with AAA service standards
Bi-lingual (Spanish/Creole)