Housekeeping Office Coordinator
Rosewood Hotels and Resorts
Job Description Role
We are currently looking for a Housekeeping Office Coordinator to join our team of associates at Rosewood London. Our Housekeeping Office Coordinators are appointed to ensure the daily smooth running of the housekeeping office with a clear focus on communicating effectively to ensure the smooth operation of the housekeeping office. This role plays an integral part in delivering a memorable guest experience to all our guests. This role offers approximately 40 hours per week spread over 5 working days.
Key expectations of this role areEnsuring all rooms are allocated to the room attendants evenly and fairly. Recording all guests’ requests and ensuring they are dealt with in a timely manner by the relevant associate or department.Ensuring priority rooms are given back within 1 hour and informing the Front Office team when ready or reason to re-allocate.Effectively communicating and prioritising tasks in a sophisticated environment.Having a thorough knowledge of all hotel areas, standards and procedures relevant to the Housekeeping department.
ProfileThe ability to work in a team and build relationships with the others.Being highly organised and proactive in coordinating your tasks and those of others.A good understanding of the function of property management systems (Opera).The ability to clearly communicate in written and spoken English via several different communication channels.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
Benefits28 days paid holidays per annum including Bank HolidaysCompany pension scheme 12 complimentary room nights and F&B discount worldwideCareer development opportunitiesFree meals on dutySeason ticket loan
We are currently looking for a Housekeeping Office Coordinator to join our team of associates at Rosewood London. Our Housekeeping Office Coordinators are appointed to ensure the daily smooth running of the housekeeping office with a clear focus on communicating effectively to ensure the smooth operation of the housekeeping office. This role plays an integral part in delivering a memorable guest experience to all our guests. This role offers approximately 40 hours per week spread over 5 working days.
Key expectations of this role areEnsuring all rooms are allocated to the room attendants evenly and fairly. Recording all guests’ requests and ensuring they are dealt with in a timely manner by the relevant associate or department.Ensuring priority rooms are given back within 1 hour and informing the Front Office team when ready or reason to re-allocate.Effectively communicating and prioritising tasks in a sophisticated environment.Having a thorough knowledge of all hotel areas, standards and procedures relevant to the Housekeeping department.
ProfileThe ability to work in a team and build relationships with the others.Being highly organised and proactive in coordinating your tasks and those of others.A good understanding of the function of property management systems (Opera).The ability to clearly communicate in written and spoken English via several different communication channels.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
Benefits28 days paid holidays per annum including Bank HolidaysCompany pension scheme 12 complimentary room nights and F&B discount worldwideCareer development opportunitiesFree meals on dutySeason ticket loan
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