Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
OverviewResponsibilities include inspecting room/suite to ensure rooms/suites and public areas are cleaned and comply with hotel standards. Visually inspects room/suites.
Responsibilities Inspect rooms, complete reports, verify status reports; report clean suites to hotel front desk and / or load into automated property management systemsOpen and close housekeeping: check rooms inventory, assign rooms to room/suite attendants
Complete work orders as needed when inspecting roomsEnsure stock rooms and carts are maintained with proper suppliesProvide customer service to guests (internally/externally), including information about hotel services, activities, and local attractions.Communicate and coordinate with Engineering/Property Operations the repair and maintenance program as related to guestrooms and public areasPromote team member loyalty and empowerment. Qualifications High School graduate or equivalent preferred.The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.Read, write and speak English fluently. Knowledge of other languages, especially Spanish is a plus.Knowledge of inventories, scheduling and productivity.High school math level required.Ability to communicate effectively with the public and other team members verbally and in written form.Ability to inspect 25 to 80 rooms per day.Ability to clean rooms, when needed.Physically able to move and / or operate large objects, such as: maid’s carts, suite furniture, large bags of linen, vacuum cleaners and boxes of inventory.Ability to follow and enforce all hotel standards, including safety procedures/standards and able to recognize and act in emergency situations.Knowledge of and ability to operate computer.1-2 years housekeeping experience in hotel preferred. 4 or more years hotel housekeeping experience.
Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.