Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

To serve the needs of the business, our guests and our colleagues by supporting the smooth operation of the hotel’s housekeeping and laundry services.

The Housekeeping Clerk is responsible for managing and coordinating all guest and employee calls to the Housekeeping office and Laundry/Valet office.

Ensuring that all guest requests are dealt with quickly and professionally, with none forgotten or ignored, and ensure the Guest Service Centre is kept informed of the progress of each request as appropriate.Interacting professionally with all Guest Service Centre when working to solve a guest’s problem.Liaising and coordinating with colleagues across department, when working to solve a guest’s problem.Handling all VIP and Special Service requests.Handling of Lost and found record and processes.Supporting the shifts and entering all relevant updates / rosters and overtime etc accurately onto the systemEnsuring sickness / absences is immediately reported to P&C

QualificationsA proven ability to manage multiple projects and deadlines; works well under pressurePrevious housekeeping experience an assetExcellent communication and organizational skillsStrong interpersonal and problem solving abilities