RESPONSIBILITIES
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.Ensure that standards are maintained at a superior level on a daily basis.Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices and storerooms.Answer and log incoming phone calls and do the proper follow up.Log all maintenance issues and follow up on completion.Coordinate daily assignments for housekeeping line staff.Ensure guest issues are resolved in a timely manner.Monitor rooms inventory.Interact in courteous and professional manner with all guests, staff and community members.Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks.Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel.Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.Maintain cleanliness and safety of work area.All other duties as required.Able to clean and set rooms as per standards.QUALIFICATIONS
Experience Minimum 1 year experience as office coordinator; previous experience in a housekeeping department for a luxury or ultra-luxury hotel.
Education High school, college diploma will be a plus.
General Skills Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and department information, pertinent hotel data.
Technical Skills Thorough knowledge of hotel and housekeeping department operations; thorough knowledge of computerized hotel systems; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff; ability to maintain staff and guest confidentiality at all times; ability to accept responsibility for actions of others; ability to manage by example; exceptional oral communication skills to ensure ability to negotiate. and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings.
Language Required to speak, read and write English, with fluency in Spanish is preferred.
Physical Requirements Must be able to exert physical effort in transporting _50_ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay
The pay scale for this position is between $25.96 and $29.71/hour. This is the pay range for this position that the Hotel reasonably expects to pay.