About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Occupying the top floors of a landmark 39-floor tower, Four Seasons Hotel Tokyo at Otemachi seamlessly blends modern high-style design with classical Japanese elements. From tasteful event venues to dynamic dining and drinking spaces, the Hotel offers a unique experience that is distinctively Four Seasons. The Hotel boasts a prime location above Otemachi Station in Tokyo's prominent financial district, right next to the Imperial Palace. The SPA is a tranquil sky-high sanctuary, complete with water features: vitality pools, mist chairs, and traditional Japanese ofuro baths. Dining options range from est, a Michelin-starred contemporary French restaurant, to PIGNETO, which serves authentic Italian cuisine with an al fresco terrace. VIRTÙ, listed on Asia's 50 Best Bars, is an immersive concept bar that harmoniously blends the drinking cultures of two iconic capitals, Paris and Tokyo. THE LOUNGE is the perfect spot for anything from an impromptu business meeting to a glamorous afternoon tea, all enhanced by stunning views of the Imperial Palace Gardens and the breathtaking Tokyo skyline.  

About the role

Responsible for the cleanliness of the entire hotel. Ensures that housekeeping staff is well trained and supervised.

What you will do

People Functions

Maintain harmonious and professional relationship with all departments.Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.Must have strong interpersonal skills and be able to relate to all levels of staff.Conduct ongoing training with existing staff and ensure that new staff is certified as requiredMonitor and ensure that the Housekeeping staff performs their job functions to the hotel’s expected level of serviceAssists with responsibilities and duties in the absence or heavy volume in the areas of Public Attendants, Room Attendants and House personAssist in other areas of the department as needed.

Product Functions

Manages a team of Room Attendants, House Person, Public Attendants responsible for the cleaning and upkeep of a specific area of the hotel. In the absence of the Director of Housekeeping, to be responsible for the smooth running and operation of the Housekeeping Department and all related areas.To deal efficiently with all Housekeeping personnel including vendor.Schedules work to be done daily, collects room and floor status sheets for assigned work areas. Monitors each Room Attendant’s daily progress. Inspects completed rooms to assure that all standards have been met.Assign designated guest room master keys to assigned staff. Maintain accurate record of such and ensure security if keys.Monitors the performance of House person. Assures that there are sufficient supplies on the guest floors. Checks cleanliness of guest corridors, stairwells, elevators and Linen Rooms.Inspect VIP rooms and ensure all amenities to be placed correctly.Inspect all public and back of house areas cleaned on a regular basis to help insure maintenance of standards. Monitors and maintain cleanliness and working conditions of equipment and supplies.Perform any additional duties as assigned by the Director of Housekeeping.

Profit Functions

Ensure all supplies are ordered with accurate usage factors and are received in a timely manner

What you bring

·         Require working knowledge of the Housekeeping of Four Seasons service, policies or operations.

·         Requires knowledge of the ability to operate computer equipment.

·         Good knowledge of the Four Seasons policies and procedures.

What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    50％F&B outlet discount for other Four Seasons Hotel in Japan.
•    Complimentary Employee Meals
•    Social insurance

•    Define contribution benefit

•    Yearly health checks up

 

 

Schedule & Hours:

•     40 working hours per week. 

•     10 days off every month except February　（9 days） 

 

* Successful candidates must possess legal work authorization for Japan and be fluent in English and Japanese business communication.