The General House Attendant will provide guests with an effortless and memorable experience that lets them know they are valued and cared for. This role will be responsible for cleaning and maintaining the hotel primarily the guest rooms as assigned as well as other areas of the hotel including public spaces back of the house areas and outside spaces of the hotel.
ResponsibilitiesQUALIFICATIONS:
High School diploma or equivalent and/or experience in a hotel or a related field preferred.Exceptional communication skills and enjoy caring for others and working in a fast-paced environment. Positive friendly and upbeat with the ability to deliver service authentically and looking to make a career in hospitalityAbility to work in a fast-paced environmentAbility to perform job functions with attention to detail speed and accuracyAbility to move perform frequent and repetitive movements including bending and stoopingMust be able to lift push and pull a moderate weight frequentlyAbility to scrub and scour surfaces extending arms over head to perform cleaning tasks and work in confined spaces.Ability to follow instructions directions and meet deadlines including the thorough cleaning of the minimum number of rooms assignedBasic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requestsPrevious cleaning experience preferredMust have the ability to work a varied schedule that may include early morning evening night and weekend shiftsJOB RESPONSIBILITIES:
Clean assigned guestrooms in accordance with company standards (changing bed linen cleaning bathrooms vacuuming dusting etc.)Replenish amenities and supplies in assigned guestroomsStock and maintain Housekeeping cartReport maintenance issues to Supervisor immediatelyGreet guests in hallways and public areas in a pleasant and friendly manner and offering assistanceEnsure special requests are noted and fulfilledAnswer questions about the hotel the hotel-brand standards such as art travel and related topics as well as the unique characteristics of the hotelAnswer questions about local area attractions and things to doCommunicate with all departments regarding in house VIPs and any special requests/needsProvide information regarding property events outlets amenities and directions and ascertain which services could enhance the guests’ stayAs required deliver guest newspapers messages packages amenities or other items requested by guests or team membersStore and retrieve luggage or packages for guests from the appropriate storage areas as needed. Maintain presence during peak traffic periodsInteract with hotel associates in a professional manner assisting other departments with necessary informationManage and resolve all guest complaints and compliments in a professional and courteous mannerListen and respond to guest inquiries using a positive clear speaking voiceMaintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel. Property DetailsSheraton Fort Worth Downtown Hotel has 429 custom-designed downtown Fort Worth accommodations featuring the Sheraton Signature Bed, 32" or 42" flat-panel HDTVs and complimentary basic high-speed Internet access in guest rooms.
Guests can satisfy their dining needs at Sheraton Fort Worth Downtown Hotel….Satisfy cravings at The Chef’s Table located in the Sheraton Fort Worth Downtown Hotel.
Offering the ultimate flexibility to accommodate diverse events, Sheraton Fort Worth Downtown Hotel is a home for all corporate meetings, conventions and special social events in downtown Fort Worth.
Company OverviewAs the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
BenefitsAfter an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more detailsMedical, Dental, and Vision CoverageShort-Term and Long-Term Disability IncomeTerm Life and AD&D InsurancePaid Time Off Employee Assistance Program401k Retirement Plan Options Apply for this positionApplyEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.
EEO Statement
Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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