Responsible for the overall quality and profitability of the resort. Responsible for profitability, guest service, product quality, risk management, and overall cleanliness, and maintenance of the resort property. Housekeeping, Banquets/Events, P&L administration, Risk Management.

Directly responsible for overseeing all departments and resort operation. Active participation in the Central Florida Hotel/Lodging Association. Represent the General Manager in his or her absence. Encourage the Executive Committee to deal in depth with the resort’s challenges and opportunities.  Effectively lead the Executive Committee utilizing a participative style – using effective communication, timely coordination, problem solving and follow-up. Maintain a high level of loyalty to the resort and the company. Regularly communicate, counsel, and assist in problem solving with each manager. Through personal leadership and example establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel departments.

 

Operationally Inspect guest rooms and all public corridors, meeting space daily to ensure proper cleanliness. Conduct staff meetings. Conduct daily review of MOD & Security logs, incident and provide prompt follow-up where needed. Accurately review and approve weekly forecast concerning payroll. Learn, understand, and refer to the applicable Standard Operating Procedures. Ensure PM program for engineering is up to standards. Ensure room inspections daily. Review and approve all weekly schedules Ensure and promote safety and security of employees and guests at all times Handle, follow-up and respond to guest issues and complaints on behalf of the General Manager Review daily security reports and ensure proper follow-up Attend resume meetings Review monthly and daily service scores and follow-up accordingly with department heads Assist in the development of annual operating budget.  Assure achievement of annual budget in revenues and profits.  The budget is an operating plan and defines required levels of achievement of the General Manager and his or her staff Regularly review pricing and rate structures.  This includes cost of increases and competitive pricing in room rates, restaurant, lounge and other areas.  Assure recommendation and implementation of price increases on a timely basis as warranted Assure that all on-going programs are followed in regular repair and upkeep of finishes, operating equipment, and landscaping.  Ensure through the Director of Engineering that an on-going preventative maintenance program is defined and implemented on all hotel equipment and resort buildings.  Personally inspect guest rooms, public areas, back of house and banquet function set-ups.  Assure that written lists are developing of corrective actions required for implementation by housekeeping, maintenance and operating departments

 

Administratively Attend forecast, yield meetings and conduct weekly meeting with each EC member Approve all purchase orders Attend A/R meetings Ensure budget goals are met and/or exceeded Ensure all paperwork needed for daily assessment of monies spent daily is correct and given in a timely fashion to Accounting Ensure the preparation and follow up of all service measurements Participate in Safety Committee meetings. Daily review and follow-up in cash handling (overages/shortages) reports. Participate in the yield management, RevPAR and forecast techniques and procedures. Approve all payable/petty cash weekly. Conduct weekly P&L review and analysis. Review and follow-up Department Action Plans in weekly department meetings. Review and approve all Management Performance Reviews and wage increases accordingly, along with all disciplinary action for associates, to include warnings, Performance Improvement Reviews and Personnel Action Forms. Develop a method for weekly forecasting and planning of operating, staffing and cost expenditures in line with forecasted sales and costs. Follow up with department heads to assure compliance. Develop and implement corrective actions for Profit and Loss Statement Critique.  Immediate follow-up to assure effectiveness of corrective actions. Assure that level of experience; knowledge, and ability of all hotel management meet the job requirement. Review cost controls and direct corrective actions to assure adherence at all times. Review and approve all expenses in “other expense” categories in all departments.  Regularly review all departments.  Regularly review all major expenses to assure that monies are wisely and frugally expended. Regularly review future booking of room nights and banquets sales.  Identify weak periods early and develop corrective actions and follow-up to assure successful implementations of corrective actions.

GENERAL DUTIES

Know your work schedule and follow it with a high degree of reliability Work in a cooperative and friendly manner with fellow employees Maintain professional attire and personal hygiene Maintain a clean, neat and orderly work area Perform your job according to standard operating procedures Read, understand and follow all policies, procedures and rules as stated in the Employee Handbook Utilize protective equipment when applicable Promptly report substandard (unsafe) conditions to supervisors Promptly report accident injuries property damage or loss to supervisor Keeps communication flowing freely among all hotel departments Inform upper management of any work-related problems or guest complaints Practice “CARE hospitality” and provide guest satisfaction Promote the hotel through goodwill, courteously and a positive attitude Attend all schedule training classes and meeting Continue to learn and grow in your position Perform any reasonable request as assigned or directed by management Provide for a safe work environment by following all safety and security procedures and rule Comply with all applicable federal state and local laws and ordinances as they apply to the resort, guests and employees

QUALIFICATIONS/SKILLS

Able to communicate accurately and effectively in verbal and written form with guests and employees so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required. Successful management experience of at least 10 years in 800+ room property. Ability to make timely/effective decisions. Ability to manage multi-departmental operations. Ability to interact effectively with corporate and executive committee. Proven management abilities in effectively: Planning short and long-range goals. Forecasting. Total resort profit and loss analysis. Ability to identify trends and needs areas. Ability to display professionalism in handling sensitive or confidential matters. Proven record of commitment and professional in meeting the challenges and pressures of a 24/7/365 operation. Professional image as perceived by subordinates, peers, superiors, guests and community. Possess business maturity and be profit-oriented. Posses’ integrity as proven through sound business ethics. Posses’ physical stamina and high energy level. Have demonstrated community/trade involvement. Effective management style to include: Problem-solver Self-starter Stronger leadership skills Functions well under pressure Effective verbal and written communications skills Consistent performer/achiever Ability to work on multiple projects at the same time. Ability to stand work for long periods of time.

 

EDUCATION AND/OR EXPERIENCE

Four-year college degree from an accredited institution A minimum of 10 years' experience leading an 800+ room property (preferably convention resort). Hilton brand experience preferred.