About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore’s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.

The role of the Hotel Manager

Provide leadership and management for all operational departments. Coordinates and manages the day to day operations of the hotel.  Assume responsibility of the General Manager/RVP in their absence. Oversees direct supervision of Assistant Director of Food & Beverage, Director of Security, Senior Spa Director, Director of Rooms, and Director of Engineering

Leadership Requirements

General:

Due to an RVP managed hotel, ideal for a seasoned Hotel Manager. An inspirational leader that the team can learn and grow from.  F&B background helpful. Busy rooms operations with large suite component, long stays, and a high-volume Spa. Service & Product passionate to drive the guest experience through the product and service culture.  An experienced individual with the ability to strategize and execute capital improvements.Ability to connect with employees in a genuine and caring way. Ability to work and support a Diverse workforce and celebrate the differences.  An inclusive leader is critical.A strong eye for detail to lead hotel into renovation phasePresence throughout the hotel to build engagement with staff, residents and guests. 

People: 

Developer of people.  Ability to bring a group together with positivity, collaboration, honesty and support. Ability to attract and retain top talent. Focus and support of mid-management development.Commitment to Diversity/Inclusion/Belonging. Must be able to embrace and celebrate the differences in the hotel and community.  Visibility and support is critical.  Guest centric. Ability to drive the execution of the exceptional guest experience with an empathetic approach.

Product: 

Passion for innovation and strong eye for detail to maintain competitive edge and execute hotel renovation in 12-24 months. Establish strong relationships with repeat guests, ELITE guests, residents, VIPs and community leaders. Strong engineering understanding in a challenging building is key. A problem solver that can get to the root cause to implement proper short & long-term solutions.Ability to improve guest experience scores through employee engagement and standards consistency.

Profit

Works closely with all departments to drive top line revenues and manage profit margins.

Qualifications

The suitable candidate will have at least seven to ten years of hotel operations management experience and strong people leadership and communication skills.  Ideal candidate will have experience leading Food & Beverage Division.   The ability to work closely with the General Manager is required as well as managing the operational divisions of the hotel. 

What to Expect from your Employee Experience

Medical, vision and dental insuranceComplimentary life insuranceShort-term disability insurancePaid time off and holiday401k Retirement PlanExciting training and development opportunitiesComplimentary employee mealsComplimentary room nights at Four Seasons hotels around the worldComplimentary parkingAnd Much More!

Miscellaneous

US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.