Compensation: $17.00 - $19.00 / hour
The opportunityDelaware North Gaming is seeking a full-time Hotel Front Desk Supervisor to join our team at Southland Casino in West Memphis, Arkansas. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.
If youre looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.
Pay$17.00 – $19.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer >https://careers.delawarenorth.com/whatweoffer
. What we offerWe care about our team members personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedulesEligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
What will you do? Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints Implement policies, procedures, and service standards in conjunction with management Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members Coordinate with housekeeping department More about you At least 2 years of experience in hospitality, front desk experience is required Must be at least 21 years of age Prior supervisory experience preferred Computer literate in MS Office programs; some experience with property management systems preferred Must be fluent in English language both spoken and written No college degree required Shift detailsDay shift
Evening shift
Holidays
Evenings as needed
Weekends
8 hour shift