Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

 

Job Description

 As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

Greet guests warmly and seat them according to the restaurant’s floor plan.Ensure guest satisfaction by anticipating needs and responding promptly.Address guest concerns and complaints, ensuring satisfaction.Conduct regular table visits to monitor guest satisfaction.Handle reservations and cancellations, following department standards.Communicate any changes to reservations or cancellations to management.Pre-assign tables and ensure special requests are addressed.Maintain a clean and organized hostess stand and dining area.Ensure tables are properly set and ready for service.Monitor the cleanliness and working condition of equipment and supplies.Assist staff as needed to ensure smooth restaurant operations.Collaborate with restaurant staff to provide optimum service.Promote a cooperative and productive working climate.Be flexible and rotate within different F&B outlets as required.Assist with cashiering procedures and balance transactions.Participate in training and other duties as assigned by management.Strong communication and customer service skills.Ability to handle high-volume periods and anticipate guest needs.Detail-oriented with a focus on cleanliness and organization.Previous experience in a restaurant or hospitality setting is a plus.

QualificationsHave completed secondary school education.Exceptional communication and interpersonal skills.Hospitality related Degree or DiplomaMinimum of 1-2 years’ experience as a waitress/hostess in a five-star hotelAdvanced levels of Business EnglishProficiency in a second language such as Russian.Excellent food & beverage knowledgeThe ability to work well under pressure.Excellent attention to detail