Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino at Toledo we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
WE LOVE OUR WORK. Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurantSeating guests in restaurant as per specified rotation requirementsMaintaining proper seating and reservation documentationMonitoring restaurant for table availabilityKeeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standardsAssisting wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or requiredCompleting all assigned closing duties at end of shiftKnowing and promoting current casino events and programs and can give guests directions to all casino areasThanking customers, inviting them back, wishing them luck and making it easy for them to get back in play BRING US YOUR BEST. High school diploma or equivalentPrevious customer service experience in a high volume operation preferredRead, write, speak and understand EnglishExcellent customer service/communication skillsAvailable to work required schedule which may include nights, weekends, holidays and overtime as neededMust meet professional appearance standards as prescribed by company policyMust be physically mobile with reasonable accommodationMust be able to respond to visual and oral cuesMust be able to reach above and below the shoulder, grip small items (i.e., flatware, plates, cups, glasses), bend, stoop and twist while carrying restaurant stock to and from supply areas; able to reach across tables; able to stand and walk for up to four hours; able to use hand motions when cleaning and wiping menus and table topsMust be able to tolerate industry standard chemicals used for cleaning and sanitizingAble to tolerate noise and bright lightsAble to work at a fast pace in an often crowded/noisy environmentMust be able to maintain a neat, well-groomed, professional appearance and uphold the company appearance standardsMust maintain good posture and poise throughout shiftPhysically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces STAY IN THE GAME. FOLLOW US.We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer
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