Job Responsibilities

Lead and manage a team of technical support representatives, providing guidance, coaching, and performance evaluations.Develop and implement technical support strategies, policies, and procedures to ensure efficient and effective service.Monitor technical support team performance and metrics, identifying areas for improvement and implementing corrective actions.Collaborate with cross-functional teams to resolve complex technical issues and escalations.Manage feedback and implement improvements to enhance the overall technical support experience.Ensure that technical support representatives are well-trained and equipped to address technical inquiries and issues.Track and analyze technical support data to identify trends and make data-driven decisions for process improvement.Participate in the development and management of technical support budgets and resource allocation.

Critical Skills & Experience Requirements

Bachelor's degree in a related field or equivalent experience.Proven experience in a supervisory or managerial role within a technical support environment.Strong leadership and team management skills, with the ability to motivate and develop a team.Excellent communication and interpersonal abilities.Experience with technical support software and ticketing systems.Analytical mindset with the ability to use data to drive decisions and improvements.

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
 
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.  As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
 
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
 
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
 
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.