Company:
Compassus
Position Summary
The Hospice Director of Clinical and Operations Solutions is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Hospice Director of Clinical and Operations Solutions is a multidisciplinary professional with flexible skill sets who can perform effectively as an executive director, clinical director, or member of the EMR deployment and support team. Primarily, the Hospice Director of Clinical and Operations Solutions is part of a unit of subject matter experts in the organizational EMR system and participates in the development of training materials, deployment of system implementation/conversion, and provision of direct training and support for new users at the individual and program level. S/he is also engaged as a member of the corporate team at the regional level to perform interim roles based on program-level needs which may include leadership, operational performance management, clinical direction and leadership, and program gap analysis or problem-solving.
Position Specific Responsibilities
Oversees the consultative process between the Medical Director and the members of the Interdisciplinary Team (IDT), assists in requesting appropriate care orders and attendance to identified patient needs if patient’s attending physician is not available.Ensures hospice services are available 24/7.Follows state regulatory requirements for supervision of nursing services.Manages all members of the IDT including aspects of scheduling, productivity, mentoring, pay practices, timekeeping, performance reviews, and team member support.Documents in the patient’s clinical record when required; demonstrates proficiency with documentation requirements.Actively collaborates regarding QAPI activities and provides feedback and input into Performance Improvement.Participates in performance improvement programs.Upholds a personal philosophy of integrity and commitment; communicates proactively when schedule changes are needed.Analyzes and reports on quality metrics including Hospice Item Set, CAHPS, and symptom management outcomes.Participates in care delivery for patients as needed including conducting admissions, recertification visits, routine visits, and discharge visits.Manages the care for a caseload of patients if needed to support ebb and flow of census changes.Participates in after-hours shifts as needed including primary and back-up on-call.Serves as the administrator on call when scheduled.Performs other duties as assigned.
Education and/or Experience
Associate of Bachelor's degree in Nursing required.Proficient in the use and function of Homecare Homebase EMR for Hospice – experience must be in the past 12 months.Minimum of five (5) years of nursing experience with three (3) years experience in hospice required.Minimum of five (5) years of management experience with two (2) years experience in hospice or home care required.Experience in a regional role in hospice or home care preferred.
Skills
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy. Strong organizational and time management skills. Must be able to work a flexible schedule to include nights and weekends. The role requires 75-100% travel across the United States including all time zones and weather conditions. Relocation is not required. Proficiency with the Homecare Homebase EMR for the hospice system is required.
Certifications, Licenses, and Registrations
Active and unencumbered Registered Nurse license in state(s) of employment required; COMPACT license preferred.Information Systems certifications/training are helpful.
Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 25 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to positions in our organization.
At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.