Home Shopping Manager
Job Description
Reports To: Store Director
Position Type: Hourly- Bonus Eligible
Location: Retail Stores
Department: Home Shopping
Date: May 2023
About the Intermountain Division
Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the different strengths and perspectives of each associate are both recognized and valued. Bring your energy and unique perspective to the Intermountain Division and you will have the opportunity to grow with us professionally and personally. You will be part of a team that genuinely cares about helping you succeed. You will work alongside talented colleagues, many of whom build long careers while progressing through multiple roles and making a difference in our communities.
Albertsons Companies is working to become the favorite food and drug retailer in every market it serves. The organization includes 2,230 stores, 27 distribution facilities and 19 manufacturing plants with over 250,000 employees across 34 states and the District of Columbia. The company is publicly traded with supermarkets across the country that includes Albertsons, Safeway, Vons, Pavilions, Randalls, Tom Thumb, Carrs, ACME, Jewel-Osco, Lucky, Shaw’s, Star Market, Super Saver, United Supermarkets, Market Street and Amigos.
PURPOSE:
As a Drive Up & Go (DUG) Lead, you will be responsible for managing the people, processes, and tools to create an exceptional customer experience. From selecting the best produce to delivering an on-time order, you will help lead DUG associates to pick, stage, load, and hand off on-line grocery orders. As a dynamic and engaged leader, you will be responsible for creating a positive and consistent customer experience while growing E-Commerce sales and meeting performance targets.
DUTIES & RESPONSIBILITIES:
Provide customer service as currently defined by the employer within the scope of the position and within company policy. Operate handheld computer/scanning unit to check in item from the order, ensuring the merchandise matches the order. Ability to identify and locate items in a proficient manner within the three categories of the store (ambient, chilled, and frozen). Monitor the processing of all customers’ orders to ensure customers receive all products that have been ordered/charged for. Monitor/review the picking of orders to ensure time commitments are met. Bag grocery items and place them into bins. Push filled cart to the DUG area to be staged on to hand trucks.Duties and Responsibilities: (continued)
Push loaded hand truck to customer vehicle for handoff. Train, schedule and supervise Personal Shoppers. Ensure all daily/weekly routines are adhered to, to demonstrate due diligence about legal compliance. Maintain cleanliness of store and DUG area. Adhere to uniform and grooming policy as defined within company policy. Other duties as assigned.
GENERAL REQUIREMENTS:
The following describes the general qualifications and physical, sensory, and mental abilities normally associated with performing the essential functions of this position**:
Demonstrated prior customer service or related experience Knowledge of products, product pricing and store layout Ability to use basic math skills Ability to operate company operating systems for online shopping Excellent customer service skills Ability to understand and follow instructions, and ability to read, retain and comprehend guidelines, policies and • procedures applicable to the position Ability to multi-task and work in a fast-paced environment Ability to work independently as well as within a large team Self-motivated and driven to increase knowledge of Albertsons Safeway products and share that knowledge with our customers Ability to provide regular and predictable attendance. (Employees may be scheduled to work early mornings, evenings, weekends and holidays, and schedules may vary on a weekly basis) Ability to comply with workplace conduct standards
PHYSICAL REQUIREMENTS:
The following attempts to communicate the traditional physical demands associated with this position: **
Seldom: 1-2 hours, Occasional: 3-4 hours, Frequent: 5-6 hours, Continuous: 7+ hours (Based on an 8-hour workday.)
Lift/Carry: Frequent/carry 5-35 lbs. o Seldom carries 35+ pounds Push/Pull: Frequent, push/pull 10-35 lbs. products Squat/Kneel: Occasional Bend/Stoop: Occasional Twist/Turn: Frequent Stand/Walk: Continuous Grip/Grasp: Frequent Reach: Frequent
ALBERTSONS SAFEWAY AND WHY YOU WANT TO JOIN US
Albertsons Safeway has always been a people-oriented business, and thoughtful people practices remain a core element of our company’s philosophy. As friendly, enthusiastic individuals who enjoy offering customers an exceptional shopping experience, we provide world-class customer service each and every day.
We provide a variety of benefits including:
Great pay Flexible schedule Training Opportunities for career development Health and welfare benefits for eligible employees Leisure time activity discounts
WORK ENVIRONMENT:
Working conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor environment with varying temperatures
Job duties and responsibilities:
May vary by location and employees may be assigned duties and responsibilities in addition to those listed above.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.
** The Company is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.