In this role, you will: + Serve as the initial point of contact for UHNW clients. Respond to inbound requests for investment, fund, and account information. Resolve complex account issues. + Leverage the Professional Selling Skills framework to discover client needs and deepen client relationships with Relationship Managers. + Provide exceptional service to UHNW clients and handle requests with efficiency and quality. + Anticipate client needs to proactively offer solutions. + Collaborate with business partners and Relationship Managers to protect and maintain the UHNW client experience. + Document UHNW client and team feedback in support of service improvement efforts within the business. + Develop and maintain proficient knowledge of Vanguard funds, products, and services. Understands the overall Financial Services industry and related legal, tax, and regulatory issues to guide clients. What it takes: + Securities Industry Essentials (SIE) certification is required to be obtained no later than 14 days prior to your start date. + This job requires FINRA Series 7 and 66 (or ability to obtain within 90 days of joining) regulatory licenses and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties. + CRM skills - ability to build rapport and leverage the Professional Selling Skills framework to uncover additional needs of our UHNW client base. + Investment Acumen - ability to navigate portfolio allocation conversations, discuss investment cost basis and asset location as well as mutual fund and investment trade basics. How we will help: + In this role, you will be trained on: Vanguard’s Personal Investor business with specific dedication to our UHNW business; understanding of our working model with Relationship Managers and Relationship Executives; when to leverage business partners; and general knowledge and topics needed for the role. + Fully paid training, coaching, and continuous support needed to obtain the FINRA Series 7 & 66 (if not held prior to employment). + Access to learning and development resources to equip and empower you with the skillset to continuously improve and problem solve in collaboration with your peers and business partners. + Hands-on coaching by purpose-driven leaders to help you excel in your current role and prepare you for the next. + Acumen building on our products and services to equip you with the expertise necessary to have meaningful conversations with our clients. Qualifications : + Minimum of three years related work experience in the Financial Services industry. + Experience in client services preferred. + Undergraduate degree or equivalent combination of training and experience required. + This job requires a regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties. Why Vanguard At Vanguard, we believe in supporting our “crew” personally through all life stages.  Total potential compensation for this role is $78,000-$88,000 ($64,000-74,000 base salary plus up to a $12,500 bonus and additional hourly pay) within your first year upon obtaining the required licensing and achieving performance standards. In addition, Vanguard provides a competitive benefits package to all employees. Some of our benefits include: + World class training and development programs to equip you with the tools to take the FINRA Series 7 and 66. + A $1,500 taxable annual FlexFund stipend that allows you to select from a wide variety of well-being and lifestyle expenses. + An annual bonus (known internally as Partnership) based on company performance. + 18 PTO days and 10 federal holidays, with the unique ability to purchase an additional week of PTO. + Industry-leading retirement savings – up to 4% matched contributions, and 10% employer contribution without condition. + Best-in-class medical, dental, and vision coverage with on-site health perks: + CrewCare: our own onsite health-clinic for you and your loved ones. + ShipShape: onsite fitness center. + LYRA: a program to provide care for your emotional and mental health – how, when, and where you need it, at no cost to you. + Education benefits including tuition reimbursement designed to support you in furthering your education. + Strong parental leave, including adoption and surrogacy, benefits – because we know every family looks different! For a deeper look into our benefits, please visit our Why Vanguard (https://www.vanguardjobs.com/why-vanguard/) page! Special Factors Vanguard is not offering visa sponsorship for this position. If you are offered and accept this position, and you do not have the necessary FINRA licenses for the role, then you must obtain the required licenses within the specified period of time. Additionally, if you are not currently registered with FINRA in any capacity, prior to moving into this licensed role, you will be asked to provide authorization for Vanguard to conduct a credit and criminal check in accordance with the FINRA regulations. Please note, the credit and criminal check requirement does not apply to crew who are currently registered with FINRA. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. Our commitment to diversity, equity, and inclusion Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients. Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences. Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other. Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report (https://corporate.vanguard.com/content/corporatesite/us/en/corp/who-we-are/we-care-about/diversity-equity-inclusion.html) . How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.