Duration: 4-Month Contract Job Title: Helpdesk Support Specialist Location: 100% remote. Corporate office is in Portland, Oregon, United States, 97232-2096 Candidates cannot sit in Hawaii, Montana, South Dakota, North Dakota, Vermont, Wyoming, West Virginia, Arkansas. Workplace Type: 100% Remote Experience Level: Entry Level Pay and Benefits: $20/hr + Medical, dental & vision + Critical Illness, Accident, and Hospital + 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available + Life Insurance (Voluntary Life & AD&D for the employee and dependents) + Short and long-term disability + Health Spending Account (HSA) + Transportation benefits + Employee Assistance Program + Time Off/Leave (PTO, Vacation or Sick Leave) Description: This is a tier 1-2 technical support role. Technicians will be averaging 20-30 calls per day, supporting internal customers. This person will be the primary source of technology assistance. Calls include password resets, network troubleshooting, and computer replacements. Proficiency in utilizing ServiceNow is required. Top Skills: + ServiceNow + Password resets + Network troubleshooting + Ticketing system + Active Directory + Customer service + O365 Shift Times: + 6:30 AM to 3/3:30 PM PST + EVP: Working for a great cause. This company's mission is helping children learn and prepare for their future education. The company won the Gallup Exceptional Workplace award for the 7th straight year. It remains the first and only early childhood education provider recognized with this award, and one of just four companies worldwide—across all sectors—to receive the distinction seven years in a row. This award, given by Gallup, recognizes organizations for their ability to build an engaged workplace where employees thrive and drive business outcomes. Work Environment: 100% remote role! Being part of a collaborative team and management who truly cares about your growth and success. Additional Skills & Qualifications: + Excellent customer service skills + Troubleshooting skills + Resourcefulness (utilizing their knowledge base to find the root cause and solve the ticket) #prioritywest Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.