Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you. 

The Customer Helpdesk Dispatcher is the primary contact for Varian Medical Systems (VMS) customers, who can communicate their request via phone hotline, email, or company portal. Dispatcher is communicating customers directly to gather all information needed, processes it and records in company CRM system. Our objective is to ensure that all customer needs are reacted in a timely manner, so dispatcher also keeps track of these records throughout their lifecycle. Dispatcher will be working from company office in Moscow.

Please be advised that only Russian National candidates will be given preference for these positions, our ideal candidate should be based in Moscow or Moscow Region.

Responsibilities

Receive incoming user requests via phone hotline, as well as those sent via email or through the company portal.

Processing of information received, gather the additional data needed from customer.

Create records of customer requests in existing CRM system with all the necessary service information.

Forward requests to support engineers on duty.

Track records status during it lifecycle.

Provide user general information on their request.

Direct communication with customer to deliver information.

Perform other related duties.

Key Required Skills and Knowledge

Advanced English skills (ability to learn educational materials).

Good verbal communication skills in Russian.

Follow the rules and ethics of business communication.

Ability to build an informative conversation with a client.

Experience with PC and office software.

Personal responsibility and preciseness, intention to follow the business procedures.

Knowledge of basic technical terminology and readiness to study more about medical devices.

At Varian, our culture is centred on fostering the creative potential of every employee through teamwork and collaboration. Our technologies touch millions of lives every day, and this inspires us to do our best work – every day. By using your talent, ambition and creativity, you can build a career that allows you to make a real difference in people’s lives.  

#LI-OSI

Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

#TogetherWeFight

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