Job Description

Responsible for inbound telephonic communication.

Ensures quality of service exceeds clients' expectations.

Hello Future Helpdesk Consultant

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can

Payment of invoices for the Department and update the Help Desk database information including all guaranteed items in the branches is reliable and updated.Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutionsResolve all customer queries efficiently, and within agreed timelines.Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.Provide service support efficiencies in order to ensure retention of clientsResponsible for supervising and managing of the Help Desk by ensuring correct capacity are available for effective operations. Service delivery must be world class.Comply with governance in terms of legislative and audit requirementsEnsure accurate and reliable internal and external information and business financial reports are drafted and available for the business, including weekly reports and MIS on projects.Manage own development to increase own competencies

You will be an ideal candidate if you:

Relevant qualification

You will have access to:

Opportunities to network and collaborate.Challenging WorkingOpportunities to innovate.

We can be a match if you are: 

Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough toObsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

Are you interested to take the step? We look forward to engaging with you further. Apply now!

#POST

#FNB

#LI-SY1

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

05/02/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.