We are looking for a highly motivated Help Desk Technician with 4 years of experience and DHS Clearance to provide remote support for customers including the DoD and Federal Government. Responsible for performing Tier 1 troubleshooting under the supervision of the Service Desk Manager. Duties include basic computer help desk support and troubleshooting user problems. 

THIS IS A REMOTE/TELECOMMUTE POSITION THAT WILL SUPPORT FIRST SHIFT HOURS IN CALIFORNIA.

As a Help Desk Technician you will:

Work remotely to provide user support in a timely manner.  Work with a team of driven, supportive and highly skilled professionals. Provide critical support in protecting our country. Receive a robust benefits package that includes Employee Stock Ownership Plan! Enjoy flexibility managing your work hours and personal needs with a single accrual leave plan.

A week in the life of a Help Desk Technician:

Perform Tier 1 troubleshooting for DoD and Federal Government customers under the supervision of the Service Desk Manager.  Provide professional customer service and timely resolution or escalation of issues.  Provide basic computer help desk support of user issues. Perform user data corrections and respond to questions from callers. Assist users with subscribing and unsubscribing to the system. Assist users with moving their accounts between bases/locations, updating contact information and setting up alerts on multiple devices. Send more complicated user issues to appropriate hierarchy for troubleshooting. Learn fundamental operations of commonly used software, hardware and other equipment. Accurately log all service requests and document resolutions using call tracking software. Educate end users on appropriate system use and share technology best practices.