Stability.  Innovation.  We are Silgan. 

Now hiring for a Help Desk Support Specialist in Grandview, MO

What we offer: 

Fair and competitive salary.A stable, reliable, and environmentally conscious company.Continuing education with opportunities for advancement.A comprehensive benefits package, including medical, dental, vision, and life insurance.401(k) retirement savings plan.Paid time off.Paid holidays.Add-on benefits include pet insurance, telemedicine, and specialty programs to treat diabetes, hypertension, and more.

 What you’ll do:

Provide Level I & II support remotely via phone, using remote tools or onsiteTroubleshoot software and hardware failuresSetup HP desktops, laptops, thin clients, and Microsoft Surface Pro unitsInstall hardware and peripheral components like docking stations, printers, keyboards, and monitorsLoad software packages such as networking components, operating systems, and office applicationsPrioritize and work on service desk tickets in the internal ticketing systemAccountable for being part of an ongoing after-hours on-call rotationDevelop and conduct various training and instruction for end users on OS and other applicationsAssist users in maximizing the use of computing systemsPast retail and customer service a plus!Travel (national & international) may be possibility (5% - 10%)

 We need you to have:

Associates Degree2 + years of hands-on technical experienceIn lieu of a degree, 4 + years of hands-on technical experience requiredMid-level experience troubleshooting Microsoft Office 7 and 2019, Active Directory Administration, and Virtualization TechnologiesSolid knowledge of Networking, Ethernet Cabling, TCP/IP, and DNSExperience troubleshooting Adobe, Standard & Professional software experience (Installation & Troubleshooting)

Who We Are:

America's largest metal food packaging producer.  A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products.Silgan Containers has set sustainability targets through 2030 to source more renewable energy, reduce greenhouse gas emissions, and divert our waste from landfills to foster environmental stewardship.