**Help Desk Support Specialist - Midtown, NYC- 60k-70k** Support Specialist’s primary responsibility is to respond to incoming requests to the IT Help Desk via phone, e-mail or walk-in. To quickly diagnose and resolve technical problems at first point of contact, and when necessary, escalate calls to the next level of service. The Support Specialist will follow up with users to ensure successful problem resolution and that all requests are documented accordingly. Additional responsibilities include assisting with IT related special projects and assignments. **Note:** This is currently on site Mon- Friday 9:30 -5:30.This could change based on needs of the firm. **Duties Include:** •Respond to requests for technical assistance in person, via phone, email, and remotely •Diagnose and resolve technical hardware and software issues, assisting end users with technical and application functionality questions •Follow standard help desk procedures and recommend changes for continuous improvement •Excellent customer service skills •Stay current with system information, changes, and updates •The candidate must have flexibility to work outside of set hours and assist with afterhours support •A can-do attitude with a whatever it takes for the IT department to successfully support the organization mindset **Experience:** •Minimum of 1 year of experience in legal helpdesk support in a legal setting preferred, but not required. •Strong knowledge of Microsoft desktop products including Office 365 ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.