Job Title: DOEHRS-IH Helpdesk Specialist (Journeyman)

Location: Remote

Clearance: Public Trust

Qualifications:

Technical experience using the DOEHRS system

Technical experience with military Industrial Hygiene application and implementation

Associates’ Degree

Must have excellent interpersonal/communication skills and technical writing skills to provide exceptional customer service

3- years' experience with Microsoft Office, Windows 10/11

Description: BEAT is seeking a Helpdesk Specialist (Journeyman) to join our team of qualified, diverse individuals. The qualified applicant will become part of Defense Occupational and Environmental Health Readiness System (DOEHRS) team. DOEHRS is a web-based application that supports the anticipation, recognition, evaluation, and control of occupational and environmental factors arising in or from the workplace that may result in injury, illness, impairment, or affect the well-being of workers and members of the DoD community. DOEHRS is a mission critical application directly supporting the wellbeing of military and civilian workers. 

Responsibilities: 

Answer the helpdesk requests and provide support to users

Maintain a log of all activities in a ticketing system and create a weekly summary for management use, and routinely have considerably the largest number of tickets logged

User settings configuration and standardization

Set up new users, including both account configuration and account creation when necessary

Perform testing of the DOEHRS application to verify system changes are free from functional errors and document testing in established checklists

Perform analysis on DOEHRS Change Requests submitted by the Services Functional Working Group to develop recommended application changes to meet the customer’s needs

      Analyze, communicate, and input System Change Requests, System Incident Reports, and Maintenance Change Requests into an internal Tracking System