Job Title: Help Desk Manager

Locations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon))

Clearance: Secret

Certifications: CompTIA Security+CE

Education: Bachelor's degree in Information Systems, Systems Engineering, Computer Science, Telecommunications, or related field desired

Roles and Responsibilities:

Minimum six (6) years of experience. Plan, direct, and coordinate of the internal information technology help desk. Oversee critical production events, targeting and managing trend analysis and metrics reporting.Perform administrative management of technical support and queue management. Perform extensive customer communication. Hire, review, and terminate non-management employees.