Short Description:
PSERS (Public School Employee's Retirement System) is in need of a help desk/desktop technician who will be responsible for answering help desk calls and providing remote and hands-on support for end users. Position is budgeted to run through Sept. 2013.
Complete Description:
The chosen individual will work as part of a Help Desk support team. Job duties include but are not limited to answering end user calls for various troubleshooting issues and providing resolutions, testing for compatibility between Windows 7 desktop OS and 3rd party software, Windows 7 desktop OS deployments, COTS software support, Investment software support, Office 2010 support, End User support and training.
There will be a mix of both remote help desk support by phone, as well as hands-on desktop support for end users.
Additional responsibilities may include tasks such as printer troubleshooting, installing software for a user, or replacing a person's PC on their desk and then migrating any documents or favorites to the new PC.
Skills:
Skill Required / Desired Amount of Experience
Experience in a Help Desk/Phone Support Role
Required 3 Years
Experience in a Desktop Support Role
Required 3 Years
Experience supporting/troubleshooting Windows XP and Windows 7 Desktop OS
Required 3 Years
Experience supporting/troubleshooting Microsoft Office 2010
Required 3 Years
Experience supporting/troubleshooting Dell Desktops and Laptops
Required 3 Years
Experience supporting/troubleshooting printers (XP, Xerox and Ricoh, preferably)
Required 3 Years
Windows Active Directory account management experience
Required 3 Years
Windows Print Server experience
Required 3 Years
LAN/WAN infrastructure familiarity
Required
McAfee EPO Highly desired
SCCM
Highly desired
Microsoft Desktop Deployment Tools
Highly desired
Video Conferencing
Highly desired