Description We are looking for a skilled Help Desk Analyst II. Based in Rome, New York, this role offers a contract to hire employment opportunity. As a Help Desk Analyst II, you will be responsible for maintaining local hardware infrastructure, providing advanced technical support, and training staff on technology usage. Responsibilities • Maintain and troubleshoot various technology-related devices including servers, phones, PCs, mobile devices, and security systems. • Establish and manage relationships with technology suppliers to ensure optimal service. • Provide advanced technical support and training to staff on desktop computers, applications, remote access, phones, and related technology. • Design and coordinate employee IT training programs and materials. • Plan and execute procurement and deployment of IT hardware, security-related hardware, and mobile devices while maintaining accurate asset records. • Engage in specialized projects as assigned and adhere to all safety policies and procedures. • Develop and maintain the IT budget while also managing the on-site server and infrastructure. • Provide guidance to the Desktop Support Technician to achieve department goals and objectives. • Ensure adherence to food safety policies and regulations, and actively participate in Incident Management and Recall. • Conduct regular maintenance of the on-site server and infrastructure. Please note that skills required for this role include proficiency in Microsoft Office Suites, Desktop Support, and Desktop Hardware. Requirements • Minimum of 2 years of experience in a similar role • Proficient in Microsoft Office Suites • Demonstrable experience in Desktop Support • Knowledge of Desktop Hardware • Excellent problem-solving and analytical skills • Strong communication and interpersonal skills • Ability to work in a dynamic, fast-paced environment • Familiarity with food and food processing industry is a plus • Strong customer service skills • Ability to handle multiple tasks and prioritize them effectively • Must have a proactive and positive attitude towards problem-solving • Ability to work independently and as part of a team • High level of integrity and professionalism • Must be detail-oriented and organized • Availability to work in shifts if required. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .