General Summary COLSA's corporate IT department is seeking candidates for an enthusiastic Helpdesk/Desktop support professional. Responsibilities will include: account administration, desktop and application support, network cabling, help desk ticketing system monitoring and overall end user support. Principal Duties and Responsibilities (*Essential functions) + Provide desk-side assistance in resolving complex or escalated technology support issues.*  + Provide remote assistance to offsite and telework employees in resolving complex or escalated technology support issues.*  + Utilize Help Desk software tools to review information collected and solutions attempted by Tier 1 and Tier 2 technicians. * + Answers complex questions about installation, operation, configuration, customization and usage of assigned products based on previous experience and knowledge. * + Design and develop one or more courses of action, evaluating each of these courses in a test case environment, and implementing the best solution to the problem. * + Solve issues in accordance with government standards, policies, and quality control guidelines. + May escalate problems, if necessary, to engineers, developers or analysts. + May interface with vendors and/or make recommendations on business applications, equipment, etc.. + May provide work direction to lower level support technicians. + Responsible for account administration on various systems to include Active Directory and RSA SecurID* At COLSA, people are our most valuable resource and centered at our core value. We invite you to unite your talents with opportunity and be a part of our “Family of Professionals!” Learn about our employee-centric culture and benefits here (http://www.colsa.com/culture\_benefits/) . Required SkillsRequired Experience + High school diploma or equivalent + Minimum of 3-5 years of related experience in an information technology environment primarily supporting software application help desk functions + Working knowledge of desktop OS and applications primarily Windows 10 and Microsoft Office Suite + Familiarity troubleshooting and supporting end users with the following applications: + O365: Teams, OneDrive, Exchange + Detail oriented and able to work independently + Able to work in a fast paced, dynamic, multi-tasking environment + Must have strong verbal and written communications skills + US Citizenship required. Candidate may be required to obtain and maintain a DoD security clearance + Must be able to pass criminal background check Preferred Qualifications + One or more of the following certifications desired or considered a plus: Security+, Network+, A+, IT Fundamentals + Familiarity troubleshooting and supporting end users with the following applications a plus: + VMWare Horizon / VDI Environments + RSA SecurID + Windows-based computing environment (Active Directory, Group Policy, etc.) + Palo Alto GlobalProtect Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. COLSA Corporation is an Equal Opportunity Employer, Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.