General Summary

COLSA's corporate IT department is seeking candidates for an enthusiastic Helpdesk/Desktop support professional. Responsibilities will include: account administration, desktop and application support, network cabling, help desk ticketing system monitoring and overall end user support. 

Principal Duties and Responsibilities (*Essential functions)

Provide desk-side assistance in resolving complex or escalated technology support issues.*  Provide remote assistance to offsite and telework employees in resolving complex or escalated technology support issues.*  Utilize Help Desk software tools to review information collected and solutions attempted by Tier 1 and Tier 2 technicians. *  Answers complex questions about installation, operation, configuration, customization and usage of assigned products based on previous experience and knowledge. *  Design and develop one or more courses of action, evaluating each of these courses in a test case environment, and implementing the best solution to the problem. *  Solve issues in accordance with government standards, policies, and quality control guidelines.   May escalate problems, if necessary, to engineers, developers or analysts.   May interface with vendors and/or make recommendations on business applications, equipment, etc..  May provide work direction to lower level support technicians. Responsible for account administration on various systems to include Active Directory and RSA SecurID* 

At COLSA, people are our most valuable resource and centered at our core value. We invite you to unite your talents with opportunity and be a part of our “Family of Professionals!” Learn about our employee-centric culture and benefits here.