Richardson, TX, 75081, USA
20 hours ago
Help Desk
Description Tier I equivalent role supporting mostly proprietary software applications, Windows 10, Office 365 (mostly Exchange), Active Directory and basic hardware / desktop support. + Experience with Citrix is strongly desired – about 80% of users are Citrix users + Remote Desktop Tool: Log Me in but open to similar remote tools + A+ is preferred because they could eventually grow into more networking tasks + Supporting a lot of proprietary software applications, Windows 7/10, Office 365 (mostly Outlook), Active Directory and basic hardware / desktop support. + Must be able to multitask as tickets come through 3 portals: phone, email and service desk chat Overview + Service Desk Analysts coordinate, diagnose, and troubleshoot incoming employee calls and emails. + Provide support services with technical problems and information technology issues involving desktop, laptop, or network services from local and remote personnel. Requirements Responsibilities + Provide timely resolution of technical problems or escalation on behalf of the customer and ensure their satisfaction + Provide case status updates to management and end-users + Supports and maintains effective relationships with users Competencies + Focus on providing exceptional customer service + Great communication skills + Strong technical aptitude + Knowledge of Windows 10 Operating Systems + Citrix troubleshooting + Familiarity with Remote Desktop tools Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
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