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Come join a remarkable team where quality care meets quality service, in every dimension, every time. Let Novant Health be the destination for your professional growth, as you take advantage of the opportunities to advance to other roles and responsibilities!8 Magnet Designated HospitalsLeapFrog Grade “A” Ratings at Novant Health facilitiesNovant Health is recognized as one of the Best Places to Work for Disability Inclusion, Forbes Best Employers for Women in 2020, Leaders in LGBTQ Healthcare Equality and 50 Best Places for Women and Managers of Diverse Backgrounds to Work.
Location: New Hanover Regional Medical Center
Department: Surgical I
Full Time Equivalent: FTE: 0.600000
Work Type: 48 to 63 Hours Pay Period
Work Schedule: 12HR NIGHT - Most of shift btwn 7P-7A
Exempt from Overtime: Exempt: No
Summary:
Reports to Nurse Manager and RN Coordinators and works under the supervision of the Registered Nurse (RN) or delegated LPN. Responsible for customer relations at initial and ongoing contact with patients, their families, visitors, physicians, and other customers. Provides a variety of clerical duties associated with daily operations on the nursing unit. Actively participates in all aspects of the rehabilitation process as a member of the interdisciplinary team. Supports LEAN activities and adapts to changing environment to meet patient and department needs. Advocates for NHRMC, department, patients, and coworkers.
Responsibilities:
1. Welcome patients and their families to the Rehab hospital and provide orientation to the unit and the services provided.
2. Performs clerical functions including acting as receptionist for persons telephoning or arriving on the rehabilitation unit, performing inventory control, ordering supplies or equipment, and other similar operational activities. Requires minimal to no oversight to complete responsibilities in timely and thorough manner.
3. Maintains a clean, safe, and organized work environment in office, storage, and treatment areas.
4. Adheres to NHRMC policies/procedures and standards established by CMS, Accrediting Agency, CARF, and/or other regulatory agencies.
5. Demonstrates accountability by participating in education, training, LEAN and quality improvement efforts, councils/workgroups, and/or advocacy efforts.
Qualifications
Credentials:
Education:
Essential:
* General Education Degree
Other information:
Experience: Experience preferred. Prefer knowledge/experience with medical terminology. Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.
It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. - Our team members are part of an environment that fosters team work, team member engagement and community involvement. - The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. - All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".
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