Overview Implements and supports Health Information Technology (IT) initiatives and is the primary technical resource responding to end-user incidents and requests report to the Service Desk. Provides first-level and second-level technical support and analyzes requirements of hardware and software for Health Services. Responsible for the installation, maintenance, and modifications of Health Services desktop computing environment; including printers, scanners, monitors, laptops, and other related equipment. Tasks include installation and support of software packages as well as hardware support. Responsible for desktop computer security, such as anti-virus, malware definitions, computer imaging, installations, and assists other Health IT staff with various technical duties and requests. Qualifications EDUCATION & EXPERIENCE REQUIREMENT Health Technical Analyst I Associate's degree from 2-year college or technical school; or two years (60 credit hours) coursework from 4-year college or university; or three years related experience; or equivalent combination of education and experience. An additional one year experience in a related field. Experience providing technical support in healthcare environments preferred. Health Technical Analyst II Bachelor's degree from 4-year college or university in Business Administration, Information Technology, Finance, Healthcare, or related field; or six years related experience; or equivalent combination of education and experience. An additional three (3) years of experience in a related field. Experience providing technical support in healthcare environments preferred. Health Technical Analyst III Bachelor's degree from 4-year college or university in Business Administration, Information Technology, Finance, Healthcare, or related field; or six years related experience; or equivalent combination of education and experience. An additional five (5) years of experience in a related field. Experience providing technical support in healthcare environments preferred. COMPUTER SKILLS An individual should have knowledge of Accounting software; Contact Management systems; Database software; Design software; Development software; Human Resource systems; Internet software; Inventory software; Order processing systems; Payroll systems; Project Management software; Spreadsheet software and Word Processing software. CERTIFICATES, LICENSES, REGISTRATIONS Must possess a valid driver's license with a driving history verified through a motor vehicle report that meets requirements for Cherokee Nation underwriting rating. OTHER QUALIFICATIONS Employee must not and will not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIG’s Cumulative Sanction Report, or the GSA’s List of Excluded Providers, or listed on the OIG’s List of Excluded Individuals/Entities (LEIE). PHYSICAL While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT The noise level in the work environment is usually moderate.