At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Primary Job Duties & Responsibilities

This is a Work from Home role anywhere in the US.

Provides guidance and support to a team of health services professionals by helping them understand their roles, responsibilities, and performance expectations.

Supports clinical health services supervisors with resources and responsibilities. 
Coordinates the workflow and daily operations of team members to ensure that member’s and provider’s needs are being met according to CVS/Aetna standards. when needed.

Administers constructive feedback to individual team members and addresses any performance issues to help develop departmental capabilities.
Manages callers concerns and complaints, and works towards improving caller satisfaction and overall experiences.

Supports the professional growth of team members by promoting a culture of continuous learning and providing team members with ongoing education and development opportunities.

Monitor queue volume and assist team to ensure call metrics are being met.

Required Qualifications:

Experience working high volume queue. BH knowledge and experience. Team player. Adept at problem solving and decision making skills

Schedule- Mon – Fri 8:00am-4:30pm EST

Preferred Qualifications:

Leadership experience, computer literate

Education
High school diploma or 5+ years equivalent experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $31.72

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/01/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.