POSITION PURPOSE Employees in this position fulfill release of information requests. MINIMUM EDUCATION REQUIRED High School Diploma or Equivalent (GED) MINIMUM EXPERIENCE REQUIRED 6 months - 1 year in healthcare preferred Customer service experience preferred ROI experience preferred LICENSES / CERTIFICATIONS REQUIRED N/A KNOWLEDGE, SKILLS & ABILITIES REQUIRED Ability to read, write, hear, speak, and comprehend the English language. Ability to re-organize work, re-prioritize tasks, and perform multi-tasks in a changing environment. Ability to pay attention to detail. Ability to work independently as well as part of a team. Ability to accurately relay information and communicate in a tactful and courteous manner with co-workers, clinical staff, non-clinical staff, patients, and visitors. Proficient computer and keyboarding skills and experience using Microsoft Office products. Basic knowledge of medical terminology. PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES