At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

About the Team
The Signature Client Servicing team sits within our Treasury Client Onboarding and Servicing (TCOS) division. This team is dedicated to delivering exceptional service and support to the bank's most significant and valuable commercial clients, who utilize sophisticated deposit and treasury solutions. The goal is to ensure the highest level of client satisfaction and to strengthen ongoing client relationships.

About the Job
As the leader in this highly visible role, your responsibilities will encompass managing the entire client experience from post-sale through the lifecycle of account opening, product onboarding, fulfillment, servicing, and issue resolution. You will work closely with business line executive leadership and clients' senior and executive management to ensure a seamless client experience. This role involves leading a team of 60 to 80 product onboarding and servicing leaders across the U.S., with potential for growth as the business expands.

Key responsibilities include:

Client Experience Management: Owning the full client experience across the post-sale lifecycle, ensuring all aspects from account opening to issue resolution are handled efficiently.Service Delivery Strategy: Being responsible for the ongoing service delivery strategy and making necessary adjustments to the operating model as business needs or client preferences evolve.Leadership and Team Management: Leading and expanding a team dedicated to product onboarding and servicing, fostering strong and positive partnerships with product, sales, and other operational and enabling functions. You will guide the team through significant reorganization and consolidation, adapting to new operational methods and strategies.Stakeholder Engagement: Building confidence and maintaining strong relationships with both internal stakeholders and clients through strong advocacy for the client experience, effective communication, and presentation skills.Process Improvement: Demonstrating a passion for continuous process improvement to enhance client satisfaction and operational efficiency.

This role requires a strong executive presence and the ability to build and maintain trust and confidence with both internal teams and external clients.

Basic Qualifications

Bachelor’s or master’s degree, or equivalent work experience10 or more years of banking or other relevant experienceFive or more years of management experience

Preferred Skills/Experience

Expertise in Treasury Products: Deep understanding of complex and customized treasury solutions to effectively manage and support these products.Strategic Thinking and Planning: Strong capability in developing strategic plans that align with the organization's goals and client needs, including compliance and operational efficiency.Client Relationship Management: Excellent skills in building and maintaining relationships with high-value clients, understanding their needs, and providing tailored solutions.Problem-Solving: Proficiency in identifying problems, analyzing possible solutions, and implementing effective resolutions, particularly in complex and high-stakes environments.Communication and Presentation: Strong communication skills, both written and verbal, to effectively convey information to stakeholders at all levels, including senior and executive management.Operational and Process Improvement: A keen eye for improving operational processes to enhance client satisfaction and internal efficiencies.Change Management: Proficiency in managing changes within the team and processes to ensure smooth transitions and minimal disruption, adapting effectively to new strategies or tools.

Location Expectations:

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $170,255.00 - $200,300.00 - $220,330.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.