Maintaining of existing customer database

Preparation and estimation of costs of work required

Provision of technical support staff to sales personnel for exhibitions/demos/shows

Offering and supporting the sale of Product Support Agreements (PSA)

Liaison with the company’s internal staff

Build relationships with customers

Handle client queries in oral and/or written form

Update information on SalesForce and SAP

Management and control of costs directly related to the technical service of product groups in accordance with company targets

Coordination and control of technical service schedules, reports, and Product

Support Agreements

Checking, authorizing, and monitoring quotations and purchase orders (local /

international) for spare parts

Control of costs: travel, entertainment, vehicle, communication, special and

others in accordance with budgeted figures and company rules

Improving internal administrative and communicative systems flow

Preparing all budget and forecasting requirements

Providing continuous, relevant, and timely feedback to Top Management

Determination and management of pricing and profit margins for technical

Services

Being a product advocate and company ambassador

Development of team performance skills and cohesion

Manage CIC

Develop and drive service strategies and their implementation towards

improved customer satisfaction and profitability

Work with PC Managers to co-ordinate and develop service product offerings

Liaise with SBU service managers to adjust and implement SBU service

strategies and procedures

Take responsibility for the service NPS process and create improvement

activities as required

Ensure CPO process is implemented and followed

Education

Grade 12

Bachelor's degree

MBA preferred

Experience

Minimum of 10 years experience in service and at least five years of managerial positions in
Solid and traceable experience on managing service revenue in a multinational company.
Excellent English communication skills including spoken English.

Traceable project management experience.

Knowledge / Skills / Other characteristics

Good command of the English language (written and oral)

Willingness to work with specialists in a professional manner

Ability to build relationships with customers

Ethical                                             

Strategic thinking                               

Work on unsupervised                        

Showing initiative                             

Ability to organise/prioritize            

Assertive                                                                                

Methodical

Strong Interpersonal.
Supervisory techniques.
Results-oriented.

Strategic and operational planning, and program implementation. Quality improvement and program

Assessing situations/problems and logically and creatively finding solutions.

Applying leadership to keep the team motivated.

Analyzing and reporting sales financial data.

Strong training and organization skills.

Team building.

Responsible  

Proven track record

Ability to work under pressure

Problem-solving skills

Self-motivated

Flexible

Your ZEISS Recruiting Team: