At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.

Our corporate team is a central hub for Thales Australia. It’s where our shared services – think finance, legal, HR, procurement – come together to make sure our teams across Australia have access to the business services they need. Cross-functional collaboration helps us build out Thales’ capabilities in a robust way – and helps us open up new career opportunities for employees all across the business.

In this pivotal role, you'll shape our country wide quality initiatives by leading a diverse team to drive Quality Improvement efforts and reduce the Cost of Non-Quality in partnership with Domain Leaders and Process Owners. Additionally, you'll champion Customer Satisfaction across Thales Australia’s portfolio, serving as the Group QCS Customer Satisfaction Leader. 

Working from either our Melbourne office in the World Trade Centre on Wurundjeri land, or our Sydney HQ, Sydney Olympic Park, on Wann-gal land, your role purpose will be -

Lead Quality Improvement initiatives and reduce the Cost of Non-Quality in collaboration with Domain/Business Unit and Functional Leaders

Champion Customer Satisfaction across Thales Australia’s portfolio, fulfilling the Group QCS Customer Satisfaction Leader role

Drive Continuous Improvement of the Management System while maintaining ISO9001 Certification and ensuring effective Change Management

Enhance the organization’s Quality Capabilities and Continuous Improvement Culture across all business areas

Improve internal customer experience and elevate senior leadership awareness of QA contributions through a structured engagement framework

On day one in this role, we'll expect you to bring the following skills, experience and behaviours:

Strong leadership experience with a customer-centric focus, preferably in complex engineering or industrial settings

Solid understanding of quality and process improvement principles

Strategic influencing skills to drive improvements across the organization

Ability to articulate a vision, mobilize teams, and achieve strategic outcomes

Dedicated to addressing customer needs and enhancing service quality

Excellent communication and collaboration skills for effective teamwork

Numerate and analytical, proficient in Business Intelligence tools (e.g., Power BI, Tableau)

Bachelor's degree in Science, Engineering, or equivalent qualifications

Lean/Process Improvement certification (e.g., Lean Six Sigma Black Belt).

Preferred qualifications in Data Science or Business Intelligence (e.g., Certified Analytics Professional)

Preferred qualifications in Change Management (e.g., PROSCI)

As part of our commitment, we offer:

Competitive remuneration + Super + Bonus + Medical Insurance

ThalesFlex – Hybrid work environment

Recognised leader in reservist employee support

Veterans Leave

Fitness Passport Discount – Access to a network of Gyms across AUS

Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)

Modernised Paid Parental Leave

Novated Lease options

Family support through our partnership with Parents at Work

Personal & professional training development opportunities

Sonder – Wellbeing & Support Partner

Access to a network of the best people (A Nobel Prize winner on our staff list!)

And much more!

Good to Know

Prior to being offered employment, you will need to complete pre-employment police and (role dependent) medical checks.

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.