The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
DescriptionLeads Liberty Mutual`s premium audit function which conducts over two-hundred thousand premium audits annually across all markets and premium sizes. Manages an organization of significant size, comprised of predominately virtual employees spread throughout the United States. Oversees a network of vendor partners who augment Liberty`s staff auditors. Plans, designs, and executes programs and strategies that support our insurance products and target markets. Directs the completion of all audit types (in-person, virtual, electronic, phone and mail) in a timely, high-quality, and cost-effective manner. Ensures the company has accurate and defensible exposure information on which to determine premium outcomes along with supporting underwriting and pricing decisions. Provides technical expertise and guidance to commercial lines stakeholders.
Responsibilities:
Sets strategy for the organization in concert with the company`s strategic focus and industry trends.Leads a team of managers that ensures premium audit staff and vendors deliver timely, high quality and cost-effective audits.Oversees a network of vendor partners who augment Liberty`s staff auditors, monitoring their timeliness, service quality, cost, and effectiveness.Prioritizes work and resources based on deep subject matter expertise and how best to leverage audit staff and vendor resources to meet company objectives.Directs analyses specific to improving audit quality and the overall audit Value Stream.Proactively works with other internal departments to enhance the customer experience while preserving audit quality.Addresses service complaints from agents and insureds on behalf of the company. Interfaces with state departments of insurance and other regulatory bodies regarding compliance and issue resolution.Monitors and maintains a working knowledge of regulatory and legislative issues. Oversees the hiring, development, performance management, and compensation for staff.Ensures that individual performance objectives and development plans align with department, function, and SBU objectives.Ensures auditors receive up-to-date and relevant training and knowledge management, including training class curriculum, the auditor manual, and auditor bulletins.Prepares the annual budget and tracks actual expenses against forecast.Manages department expenses including the continuous monitoring and forecasting of workloads against staffing levels to ensure there is capacity to meet service expectations.Takes appropriate action when necessary. Qualifications Broad knowledge of the insurance industry and regulatory environmentThorough knowledge of premium audit function, commercial lines insurance products and coveragesWorking knowledge of commercial insurance operationsLeadership, coaching, team building, project management, analysis and problem-solving skillsStrong oral and written and executive level communication and the ability to influence stakeholders and partners10+ years of premium audit experience, including managerial experience About Us
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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