Help us deliver like never before 
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  

About the opportunity  

We are seeking an experienced and strategic leader to join our People & Culture team as the Head of People Services. In this pivotal role, you will lead a team of 30+ professionals, overseeing HR shared services, employee relations advisory, and request management, with an annual service volume of 90,000 requests. Your focus will be on driving service optimisation, enhancing customer experience, and ensuring compliance while building a high-performing, collaborative team culture.

What you’ll deliver with us  

As one of the largest employers and logistics operators in Australia, Australia Post offers incredible scale and scope in which to play a part in transforming an iconic Australian enterprise. 
 You will make be instrumental in making a difference to our employees lives. 

As the Head of People Services, you’ll also: 

Lead a team of over 30 professionals who provide advice on Tier 1 and Tier 2 centralised P&C services including ER, payroll and HRDrive the transformation of P&C processes, systems, and operational management in partnership with Service Owners to improve service delivery and enhance self-service capabilities for employees.Develop and govern the Knowledge Management Framework to ensure consistent and effective delivery.Lead efforts to optimise service delivery, focusing on cost efficiency, service quality, team capability, and customer satisfaction.Monitor and maintain performance standards and service-level agreements (SLAs) to ensure high-quality service delivery.Manage customer engagement across multiple channels, including the phone line and ServiceNow (People Services Portal).

About you;

Ideally, you will have extensive experience in HR operations, including managing high-volume service delivery, knowledge frameworks, and quality assurance, with a strong focus on legislative compliance and workforce governance. Exceptional stakeholder engagement, problem-solving skills, and the ability to lead change in complex environments are essential. 
 

You’ll also need:

Knowledge of employment legislation and industry trends to ensure compliance.Deep understanding of HR services and the full employee lifecycle, from onboarding to offboarding.Experience leading transformational initiatives to improve processes, systems, and service delivery.Skilled in developing and implementing Knowledge Management and Quality Assurance frameworks.Proven ability to manage SLAs, maintain standards, and optimise customer engagement.Strong skills in analysing complex issues and driving operational efficiency.Excellent interpersonal and communication skills to influence and collaborate across all organisational levels.
How we’ll deliver for youBe part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every dayWe deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team togetherFlexible working, across head office and facilities across the network 
We're delivering together
 At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 
 We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on [1] inclusivecareers@auspost.com.au

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