Western Cape, South Africa
28 days ago
Head of Operations - TFG Jewellery

An agile dynamic team that compliments each other’s strengths and weaknesses.

Key Responsibilities:

Run 5 Brands (American Swiss, Sterns, Tempo, Galaxy&Co, XXX) Ensure clear Brand differentiation between the brand identities Contribute to the formulation of the company operational strategic objectives, and ensure successful execution thereof  Exercise exceptional entrepreneurial and commercial thinking to effectively drive sales and overall store- and divisional performance  Indentify new business opportunities and support development of new, revamped and relocated stores in division  Demonstrate mature leadership skills including the ability to attract, hire, retain and engage the team  Develop a high performance team and culture, focusing on ownership, accountability and performance  Drive performance in line with company values  Drive the successful implementation of the customer journey philosophy  Foster and develop unwavering team commitment to exceed customer needs and expectations  Deliver targeted turnover- and profit growth  Develop and manage annual operational budget and projections  Consistent delivery of all agreed KPI’s including sales and profit growth, ROAM, new accounts, rewards, expenses-to-turnover ratio and shrinkage 

Qualifications and Experience:

Minimum 8 years working experience at a senior management level (leader of managers)  A relevant tertiary qualification is advantageous but not essential  Proven track record and ability to drive and successfully execute robust retail operations strategies 

Skills: 

Strong analytical skills, with the ability to interpret data, generate insights, and make data-driven decisions. Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization. Demonstrated ability to lead and inspire a team, fostering a positive work environment and driving results.  Strategic mindset with a focus on long-term growth and sustainability. Adaptability and resilience in a fast-paced, evolving retail environment.

Behaviours: 

Rebounding from setbacks and adversity when facing difficult situations. Forms, develops, and leads a group of individuals toward the achievement of a common team objective Creates an environment that fosters and nurtures a culture of creativity which drives success Consistently makes timely, well-rounded and informed decisions Inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation Takes accountability and ensures others are held to account on agreed upon performance targets Interprets and simplifies complex and contradictory information when resolving organisational problems Effectively adjusts their behaviour, approach, and decision-making based on the situation Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation

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Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

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