About the Role:

The Head of Global People Services (GPS) role will lead a team that provides centralized HR services across the global organization to enable efficiency, standardization and cost optimization.

The key responsibilities of this role include:

Develop a vision and strategy for the HR Global People Services function aligned to business priorities. Ability to connect operational objectives with strategic business goalsEstablish and monitor key performance indicators and service level agreements for the HR Global People Services team to drive efficiency and effectiveness. Ensure global consistency and standards of serviceOversee the day-to-day operations of the global HR Global People Services Center including HR administration, tier 1 employee advice, simple policy interpretation etc. across multiple regions and countriesOptimize global processes and policies to maximize automation and self-service optionsPartner with the HR Platforms team to implement global technologies and tools to enhance the service delivery worldwideMotivate, develop and lead a team of HR professionals to achieve KPIs and service excellence. Set clear direction and priorities to drive global consistencyBuild a customer service and solutions-oriented culture that operates globallyPartner with HR leadership and business leaders across the global organization to understand their needs and determine how HR Shared Services can support them. Navigate regional and country-specific requirementsBuild trusted relationships and manage global stakeholders at all levels within an organisationMonitor global budget, costs and resources required to deliver quality service worldwide. Identify opportunities to reduce costs through global process and technology improvementsKeep up-to-date with trends and best practices in global HR Global People Services and related technologies. Continually enhance the function's capabilities and service quality globallyPromote a culture of continuous improvement, demonstrating agility to changing business conditions, resources, and technologies inside a complex global organization

Skills & Experience

Bachelor’s Degree in Business Administration, HR or related field, MBA preferredProven progressive global HR experience, including experience in a leadership role managing HR services team across multiple countries.Expert knowledge of HR technologies and driving digitization of people operationsDeep experience with data analytics, reporting and performance dashboardsExcellent relationship management and strategic planning skillsStrong business acumen with ability to link HR to business objectivesExcellent communication and interpersonal skillsExperience implementing process excellence frameworks (Lean, Six Sigma, etc)Experience supporting large organizational restructurings resulting from mergers, acquisitions, divestitures, and broader operational shifts within the business

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Generous holiday allowance with the option to buy additional daysHealth screening, eye care vouchers and private medical benefitsWellbeing programsLife assuranceAccess to a competitive contributory pension schemeSave As You Earn share option schemeTravel Season ticket loanElectric Vehicle SchemeOptional Dental InsuranceMaternity, paternity and shared parental leaveEmployee Assistance ProgrammeAccess to emergency care for both the elderly and childrenRECARES days, giving you time to support the charities and causes that matter to youAccess to employee resource groups with dedicated time to volunteerAccess to extensive learning and development resourcesAccess to employee discounts scheme via Perks at Work

About the Business
 

RELX is a global provider of information-based analytics and decision tools for professional and business customers.

The group serves customers in more than 180 geographies and has offices in about 40 countries. It employs over 36,000 people, of whom almost half are in North America. The headquarters is in London. The market capitalization is about £62bn ($65bn), making it one of the 10 largest listed companies in the UK. The company is listed on the London Stock Exchange, Euronext and NYSE.

The company has four market segments. It develops information-based analytics and decision tools for professional and business customers in the Risk, Scientific, Technical & Medical, Legal, and Exhibitions sectors.

RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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