Are you looking for a new opportunity to lead a Fraud Operations Team?

As the Head of Fraud Detection and Prevention you will use your Operational and Fraud experience to protect our customers and the Bank. You will report to the Head of Complex Fraud and Quality and lead our team based in Edinburgh, Manila and Cebu and will be accountable for deliverables in location, ensuring an effective control environment whilst optimising efficiency and making the team a great place to work.

Job Summary

The Fraud Detection and Prevention team will be the frontline of preventing loss to our bank. In this role you will be working on the highest risk alerts to ensure that we proactively identify mule activity, protect our customers from scams and ensure that we don’t allow fraudsters to open a Chase UK account. The team will also provide oversight of high risk processes in our wider Fraud Operations business, and provide outcome analysis on how we can improve in these areas.

The Head of Fraud Detection and Prevention will provide day to day leadership, oversight and delivery of the Fraud Detection and Prevention Team in support of Bank, Operations and Fraud goals. The role will also lead the business management and operations responsibility for all aspects of assigned functions, and product as well as oversee the control effectiveness, productivity, resource allocation and quality by directing the actions and activities to meet the needs of the business. The role will also be responsible for building a team of fraud experts, who are true experts in their field, with the primary goal of reducing our fraud exposure. The role will focus on building a team around quality and outcomes, rather than scale, identifying great people that will bring new skills and expertise to the team.

Key Responsibilities Include:

Responsible for the overall management, coordination and maintenance of the Fraud Detection and Prevention team, including oversight of process and controls. Direct the study and establishment of new and revised systems and procedures Accountable for meeting financial targets  Lead cross-site / function projects  Ensure assigned area(s) are adequately staffed and all personnel are trained and developed Work with peers throughout the Bank to develop, enhance and implement business strategies Build external relationships in functional area

Required qualifications, capabilities and skills:

Relevant experience in Operational Leadership, ideally in Fraud related roles managing teams of equivalent size  Experience working with Controls/ Operational Risk Management at a large, complex banking organization in an Operational setting Proven management skills, including the ability to identify and develop new talent and to think and act strategically A strong track record of managing relationships at a senior level Able to work independently in a dynamic environment of change, challenge and multiple deadlines and priorities, high attention to detail Excellent communication skills, including active listening and the ability to capture and deliver key takeaways from engagements in writing Ability to manage competing priorities under tight deadlines 

Preferred qualifications, capabilities and skills:

Detailed understanding of Fraud Operations within Banking Demonstrable understanding of banking regulations, ideally with a Fraud focus

#ICBCareers