Are you looking for a new opportunity to use your Fraud and Operations leadership skills?

As the Head of our Complex Fraud Investigations team you will report to the Head of Complex Fraud and Quality and lead our Edinburgh based team of Fraud Investigators. You will work within Fraud Operations supporting our UK bank and internationally as we grow. This is a dynamic role where you will utilise your Operational and Fraud experience to protect our customers and the Bank. You will be accountable for the Complex Fraud operations team in location, focused on delivering an effective control environment, whilst optimising our efficiency whilst focusing on making the team a great place to work. 

Job Summary

The Complex Fraud Investigations team will be the frontline of supporting our customers who have been the victim of complex fraud or scams. Meticulously investigating every aspect to ensure a fair outcome for our customer, and providing insight into trends that we can share with our frontline to provide better prevention moving forward. 

The team will oversee how we make decisions within the operation and provide insight and analysis on our outcomes in this space to improve our model moving forward. The team will be responsible for supporting the resolution of complaints related to fraud, working with our front line complaint and operational teams to provide subject matter expertise and ensure a great outcome for our customers. The team will also provide oversight of Quality for Fraud Operations, identifying where we are getting it wrong, overseeing action plans that drive quality improvements and managing exceptions.

The role will provide day to day leadership, oversight and delivery of outcomes of the Complex Fraud Investigations Team in support of Bank, Operations and Fraud goals. The role will also lead the business management and operations responsibility for all aspects of assigned functions, and product as well as oversee the control effectiveness, productivity, resource allocation and quality by directing the actions and activities to meet the needs of the business. The role will also be responsible for building a team of fraud experts, who are true experts in their field, with the primary goal of reducing our fraud exposure. The role will focus on building a team around quality and outcomes, rather than scale, identifying great people that will bring new skills and expertise to the team.

Key Responsibilities Include:

Responsible for the overall management, coordination and maintenance of Complex Fraud Investigations team, including oversight of processes and controls Direct the study and establishment of new and revised systems and procedures Accountable for meeting financial targets  Lead cross-site / function projects Ensure assigned area(s) are adequately staffed and all personnel are trained and developed Work with peers throughout the Bank to develop, enhance and implement business strategies Build external relationships in functional area

Required qualifications, capabilities and skills:

Relevant in-depth experience in Operational Leadership, ideally in Fraud related roles managing teams of equivalent size  Experience working with, Controls/ Operational Risk Management at a large, complex banking organizations in an Operational setting A strong track record of managing relationships at a senior level Proven management skills, including the ability to identify and develop new talent and to think and act strategically Able to work independently in a dynamic environment of change, challenge and multiple deadlines and priorities, high attention to detail Excellent communication skills, including active listening and the ability to capture and deliver key takeaways from engagements in writing Ability to perform under pressure and to manage competing priorities under tight deadlines 

Preferred qualifications, capabilities and skills:

Detailed understanding of Fraud Operations within Banking Demonstrable understanding of banking regulations, ideally with a Fraud focus

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