Major Duties & Accountabilities:

Design, transform and lead a modern, best-in-class marketing function. Develop and execute a comprehensive marketing and communications strategy, integrated with regional and business line strategic plans, supporting and elevating business goals. Elevate Chubb’s value proposition to its customers and business partners. Design and oversee development of online customer journeys that enhance the customer experience and provide sustainable value for them and the company.  Oversee a cohesive content strategy and overall brand experience. Provide an effective and measurable marketing approach to introducing and promoting products and services to the marketplace. Partner with digital transformation product and service leaders to support and enhance digital marketing channel efforts. Lead corporate communications for the function including media and public relations, employee communications, and executive communications. Define and manage metrics designed to determine effectiveness of marketing and communications initiatives. Act as a strategic partner to senior leaders at the company by proactively identifying opportunities for innovation, improvement, and growth. Collaborate with internal business partners on value proposition definitions, strategy, creative development, execution and measurement of effective means to attract and engage customers and business partners, integrating online and offline channels and executing effectively across multiple channels.  Similar responsibilities to engage and inspire the function’s employee population. Recruit, develop, motivate, and mentor a high performing team of communications experts. Lead and manage Chubb’s financial literacy and inclusion programs. This includes creating, implementing, and overseeing these programs to guarantee they align with our objectives and strategic plans.

Experience:

10+ years experience in marketing (preferred experience in insurance/financial service). Proven track record as a strategic business leader and partner, capable of integrating broad, divergent concepts into creative, impactful marketing initiatives and programs. Commerically minded with a deep understanding of insurance channel strategies, including strategic partnerships and acquisitions, existing customer marketing, digital, customer service and sales/retention. Experience defining the vision for customer experience, enhancing key capabilities, and building a team that works across the business to design, re-engineer and digitize key customer journeys. Experience working in a highly matrixed global organisation.  Ability to work at a fast pace and under pressure without compromising quality or service – successful experience managing demanding deadlines, changing requirements, and working with limited resources and information.  Fully capable of working collaboratively at the highest levels throughout the company as well as external executive business partners and potential customers, orchestrating work across multiple business functions and parties. Must be knowledgeable of industry standards and regulations and maintain all required industry licenses / regulations in Indonesia market. Bachelor’s degree required, Marketing or Marketing Management preferred. Languages – English (native level), Asian languages are advantageous.

Qualifications and Language Proficiency:

Knowledge of financial services regulatory compliance and relevant laws, codes, guidelines.  Experience in compliance management concepts and practices and in running effective assurance and monitoring programs. Excellent relationship skills and the ability to work closely with business and function leaders to enhance compliance and improve customer outcomes across the business. Ability to operate at all levels of the organisation Exceptional oral and written communication, analytical, presentation and facilitation skills. Ability to work autonomously and collaboratively and to effectively manage a team. Excellent attention to detail. Ability to multitask and adhere to deadlines. Proficient in both Bahasa Indonesia and English language.