The Client Services function ensures J.P. Morgan Chase offers the highest standard of Client Services to all its clients.  

As a Head of Client Services, Payments, Hong Kong - Vice President within J.P. Morgan Chase, you will be the Local point of contact for escalation, ensuring all client services related tasks are completed promptly with a high degree of quality and efficiency. Clients' needs and expectations are formally discussed and analyzed to maintain the agreed quality standards. 

Job responsibilities

Lead the Service team across Client segments including Corporate, Financial Institutions and Non Bank Financial Institutions (NBFI) Review the Service Model on an ongoing basis and implement be-spoke solutions basis the evolving landscape of client needs    Manage a few clients in their individual capacity and deepen/develop client relationship  Review and work towards Key Performance Indicators (KPI) set for the team and take corrective action where required  Manage team activities and identify ways to improve team efficiency along with understanding clients’ business and help identify solutions, efficiencies, cross sell opportunities, product penetration Participate in various meetings at local and regional level representing Client Services, and share key takeaway with the team  Drive local and regional initiatives by partnering with multiple teams / countries 

Required qualifications, capabilities, and skills

Minimum 12+ years of banking experience with 5 years of managerial responsibility Good understanding of FX regulations, local clearing systems, and country cultural nuances Ability to work with multiple internal stakeholders; Sales, Operations, Compliance, Product and Technology, and engage regional team as and when needed Attention to detail and accuracy, adaptability, flexibility and partnership Ability to promote changes and motivate team on an ongoing basis and groom future leadership  Review existing controls and develop control mindset within the team Able to communicate in fluent English, Cantonese and Mandarin

Preferred qualifications, capabilities, and skills

A thorough understanding of Payments Products, Solutions and Tools Demonstrates the ability to multitask and prioritize effectively to meet deadlines  Demonstrates cultural sensitivity and awareness, good team player with passion to drive initiatives and lead from front