Head of Cleaning

Mitie are looking for a Head of Cleaning to ensure the contract requirements and key performance indicators for services are met always and that the operations team strives and exceeds expectations through first class management delivery. You will play a critical role in various contract decision making through the detailed production of client and internal reporting and various information production. In addition to this, you will measure and establish appropriate targets and objectives as well as analysing and appraising and interpreting performance for the contract in line with set criteria agreed by the contract.

It will be the responsibility of the Head of Cleaning to ensure that services are effective and efficient, value for money and in accordance with contract. You will proactively work independently or collectively to develop the team on achieving their KPIs and continually update / improve the requirements needed to maintain a high level. In addition to this, you will work closely with various client facing roles and other stakeholders to execute their role effectively. Creates a network of stakeholders and collaborates on a regular basis to achieve their goals as well as organise, divide and delegate work load into manageable activities, dependent on expertise/ area of focus whilst tracking completion levels to achieve the desired.

You will take overall responsibility for all staffing related activities, ensuring the effective deployment of staff within budgetary constraints to provide the contracted service and review relevant reports relating to the service response times and ensures that ongoing service improvements are recommended as a result of changing trust activity, working well with all parties that deliver the service to identify and rectify trends and shortfall in service delivery.

To be successful in this role, you will be competent in the use of all Mitie's software programs and Apps, such CARPS, Equip, Archibus, TopCat, MiCat & MiRec and analysing data using Mitie's auditing and have a strong standard of both literacy and numeracy. You will have strong interpersonal skills with the ability to influence effectively at all levels. The role will require maturity of thought, confidence and credibility to challenge and influence individual thinking whilst maintaining good working relationships with the senior management team. You will be able to effectively plan and manage own workloads, however, understands when to ask for support when required. You will have strong financial acumen with the ability to manage costs and ensure budgets are met.