Delivering the exceptional, every day

 

•       Our purpose: our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.

•       Our promise to our people: a place to work where you can thrive and be your best every day.

•       Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

•       Our culture – our core values and how we behave:

o   We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

o   We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.

o   We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.

o   Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

o   Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

 

Job objectives and responsibilities

·       To provide subject matter expertise in catering across the Healthcare sector supporting account leads and Catering Managers with advice, guidance and direction in delivering the catering strategy

·       To develop a leading value proposition for both retail and patient catering, integrating cutting-edge technology to support the growth targets of Healthcare sector and Mitie Group.

·       Develop and implement catering sales strategies to achieve revenue and profit targets

·       Lead and motivate specialist catering team to deliver high performance and customer satisfaction

·       To provide service excellence through supportive leadership and hands on support of initiatives and associated projects in line with the NHS Review of NHS Hospital Food

·       To collaborate with business development team on bids and marketing initiatives, leading on the catering solutions, pricing and technology.

·       Develop a culture of continuous improvement, and implement margin enhancing initiatives to drive growth and profitability

·       Develop and implement Net Zero strategies to exceed NHS targets and deliver Mitie's Group targets.

·       Monitor and analyse catering performance metrics across the sector to identify areas of improvement and implement solutions

·       Ensure compliance with health and safety regulations and maintain high standards of food quality, hygiene and safety.

 

 

 

Main duties

·       Responsible for reviewing and implementation of catering policies and procedures, ensuring that these reflect industry trends and best practices to continuously improve catering offerings.

·       To take part in benchmarking exercises and also conduct regular surveys to promote customer satisfaction

·       Works closely with various client facing roles and other stakeholders to execute their role effectively. Creates a network of stakeholders (internal/external) and collaborates on a regular basis to achieve their goals

·       Measures and establishes appropriate targets and objectives, and analyses, appraises and interprets performance for the contract in line with set criteria agreed by the contract manager

·       Organises, divides, and delegates/distributes workload into manageable activities, dependent on expertise/area of focus whilst tracking completion levels to usefully achieve the desired milestones

·       Motivates and communicates, creating a team from a group of people, through decisions on pay, placement, promotion, and through communications with the team on various initiatives and focus areas

·       Ensures that all colleagues are trained in accordance with clients and companies requirements meeting both hard & soft needs

·       Communicates in an engaging way, ensuring inspiring and motivating messages are conveyed across all teams

·       Effectively resources the team in line with business requirements and takes a proactive approach through business forecasting

·       Manages performance management for the entire team, ensuring there are MiReviews completed for all team members with clear next steps

·       Uses initiative to identity talented colleagues across their teams and site to ensure they are developed/supported through their career aspirations and building a pipeline of successors

·       Ensures that engagement action plans are brought to & kept alive across the entire team, creating a positive that contributes to making Mitie a great place to work

·       Utilises the internal HR systems, people support services and guidance to promote best practice and enable their people management accountabilities

·       Ensures that all payroll and absence management process are effectively controlled to minimise disruptions and impacting on engagement levels

·       Fully responsible for purchases and stock control. Develops processes to ensure all service provisions are captured and billed correctly

·       Coaches & develops their teams to be the best they can be at work, demonstrating ESNEFT Great Workforce Experience ethos, enabling them to achieve their full potential

·       Brings to life the Mitie values daily ensuring they & their teams demonstrate the exceptional everyday

·       Leads on all employee formal meetings, such as any employee relations topics, restructuring, TUPE or any other consultations

 

 

Person Specification

·       Proven experience in catering sales and operations, with a minimum of 5 years in a leadership role.

·       In-depth knowledge of food and beverage trends, menu planning, and costing.

·       Ability to work with a high degree of autonomy and exhibit strong leadership, including matrix management.

·       Demonstrated skill in managing budgets and account plans.

·       Relevant degree such as Master's and Bachelor's degree in business management.

·       Strong understanding of the healthcare sector, including the challenges and regulations specific to hospitals.

·       Excellent relationship-building and communication skills, with the ability to engage and influence key stakeholders at all levels.

·       Demonstrated track record of driving business growth and achieving revenue targets within a key role.

·       Leadership skills with the ability to motivate and manage a team effectively.

·       Strong analytical and problem-solving abilities, with a strategic mindset.

·       Proactive and results-oriented approach, with the ability to work under pressure and meet tight deadlines.

·       Flexibility to travel as required to meet with stakeholders and attend meetings.

·       Proficiency in Microsoft Office and catering software applications.