* Implements the set standards and follows hygiene & safety procedures Prepare and serve the full range of beverages sold in the unit, monitor orderliness, tidiness and maintain eye-appealing display and smooth operations  Ensure events are communicated to the team to prepare needed items accordingly Respond to customer inquiries, complaints, and incidents in a positive manner and guarantee guest satisfaction Control the end-of-month inventory and ensure the replenishment accordingly Administer stock arrangement, products’ expiry date and daily requisition orders from the suppliers as per the approval of the Shop Manager Verify the appliance of the log book notes by the Barista staff  Monitor the Barista staff performance and report to the Manager all discrepancies affecting procedures, quality and/or standards Research, study and suggest new ideas for the beverage menu that could contribute to meeting/ exceeding the set targets * Implements the set standards and follows hygiene & safety procedures Prepare and serve the full range of beverages sold in the unit, monitor orderliness, tidiness and maintain eye-appealing display and smooth operations  Ensure events are communicated to the team to prepare needed items accordingly Respond to customer inquiries, complaints, and incidents in a positive manner and guarantee guest satisfaction Control the end-of-month inventory and ensure the replenishment accordingly Administer stock arrangement, products’ expiry date and daily requisition orders from the suppliers as per the approval of the Shop Manager Verify the appliance of the log book notes by the Barista staff  Monitor the Barista staff performance and report to the Manager all discrepancies affecting procedures, quality and/or standards Research, study and suggest new ideas for the beverage menu that could contribute to meeting/ exceeding the set targets * Technical Degree in Food and Beverage or Hospitality Management

 

Commercial Understanding\: level 3  Attention to details\: level 3 Communication Skills\: level 4 Customer Focus\: level 4 Driving and Achieving results\: level 3 Initiative\: level 4  Teamwork\: level 2 * Technical Degree in Food and Beverage or Hospitality Management

 

Commercial Understanding\: level 3  Attention to details\: level 3 Communication Skills\: level 4 Customer Focus\: level 4 Driving and Achieving results\: level 3 Initiative\: level 4  Teamwork\: level 2