Management Level

Senior Associate

Job Description & Summary

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.

Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives, needs, and feelings of others.Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.Use critical thinking to break down complex concepts.Understand the broader objectives of your project or role and how your work fits into the overall strategy.Develop a deeper understanding of the business context and how it is changing.Use reflection to develop self awareness, enhance strengths and address development areas.Interpret data to inform insights and recommendations.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Purpose of Job:

PwC has an opportunity available for a HC Senior Associate who will play a critical role within our HR Operations department. You will provide advanced administrative support and contribute to the effective functioning of HR Operations. 

The role requires a deep understanding of HR processes, excellent organisational skills, and the ability to handle complex tasks while maintaining confidentiality and professionalism. The HC Senior Associate’s contributions are pivotal in ensuring a smooth and efficient HR Function and supporting the organisation’s overall goals.

Responsibilities:

Administration:

Action requests sent to SNOW and liaise with stakeholders to resolve queries.

Capture and submit accurate information on WD and other HC databases.

Check that information interfaces to downstream systems on a daily basis.

Extract various reports as and when requested.

Regular data clean-ups.

Telephonic confirmation of employment (external and internal).

Draft and distribute quality letters of employment, statements of work, master agreements, and various other staff contracts and letters.

Ensure compliance with the firm’s security policies and standard operating procedures.

Assist with the firm onboarding process.

Assist with bulk projects as and when required.

Action requests sent to the HC Operations and liaise with stakeholders to resolve queries.

Draft various contracts and letters (e.g. letters of employment, transfer contracts, bursary contracts, promotion letters, etc.).

Extract various reports as and when required by HC Operations Leaders.

Maintain HC Operations checklists for record and control purposes.

Draw regular data clean-up reports to ensure data integrity.

Ensure compliance with the firm’s security policies and standard operating procedures.

HR Operations Support:

Provide comprehensive administrative support across various HR functions, including recruitment, employee onboarding, benefits administration, performance management, and offboarding.

Employee Records Management:

Oversee the maintenance and accuracy of employee records in compliance with data protection regulations.

Onboarding and Offboarding:

Coordinate the onboarding process for new hires, including preparing orientation materials and collecting required documentation.

Ensure that staff members are offboarded and signed off timeously.

Data Reporting and Analysis:

Compile and generate HR Operations-related reports, analyse trends, and provide insights to support decision-making.

Utilise Workday and relevant tools effectively.

Compliance and Policies:

Stay updated on HR-related laws and regulations related to employment contracts.

Facilitate the administration of employment contracts, as well as the signing of said contracts and maintaining the records.

Process Improvement:

Identify opportunities to enhance HR processes, streamline workflows, and optimize efficiency.

Key Competencies and Attributes:

Strong organizational skills and attention to detail.

Excellent communication skills, both written and verbal.

Relationship management

Proactive in looking for opportunities

Project management skills

Teamwork

Resourceful

Good turnaround and delivery time

Resilient in the face of obstacles

Dynamic and innovative

Enthusiastic and positive

Strategic thinking with the capability to align HR initiatives with the overall business objectives.

Leadership skills to guide and collaborate with other departments.

Ability to work under pressure

Ability to multitask and meet deadlines

Analytical skills

Ability to gather and interpret HR operations metrics and data to inform decision-making and improve HR operation processes to align with the business strategy.

Qualification & Experience:

Requirements:

Diploma in HR Management or Business Administration or related.

Minimum 4 years proven working experience as an HR administrator or in a similar HR support role.

Solid understanding of HR processes, policies, and best practices.

Proficiency in HRIS (Workday preferable) software and MS Suite.

Working experience on Service Now (SNOW) and MIE will be highly advantageous.

Discretion and integrity in handling sensitive HR information.

Ability to multitask and manage priorities effectively.

Problem-solving aptitude and a proactive approach to challenges.

Knowledge of employment laws and regulations is advantageous.

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Job Posting End Date

March 1, 2025