JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Guest Services & Workplace Support Officer, will be responsible for:

Site Operations

The Guest Services & Workplace Support Officer, will be responsible for:

Guest ServicesCreate a comfortable, welcoming, and hospitable experience for FCDO employees and visitors.Boost agility in the workplace by managing up-to-date visitor information.Handle internal & external calls and correspondence.Anticipate client needs through observation to create memorable experiences.Manage stationery requisition and related inventory management.Oversee site cleanliness and provide direction to cleaning staff to ensure spaces are kept clean and tidy

Workplace SupportProvide administrative support to the FM Operations teamAssist in financial processes to ensure that all financial management requirements are completed in a timely and accurate mannerProcessing of POE and Non-POE invoicesEnsure all invoices are processed in a timely mannerFollow up with vendors to ensure invoices are submitted when the work is done to meet KPI deadlinesAssisting WPCs with follow up for work orders – quotes, invoices, contractor bookings.Additional responsibilities assigned by Facilities Manager

Customer ServicesFoster a sense of community and create happiness at work for our team, our client, and their guest.Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring, and timely service.

Visitor Management Provide personable and efficient visitor registration services.Ensure regulatory compliance in managing visitor access sent by FCDOEnhance safety and security of our client’s facility by management of visitor movement.Execute emergency response plan to ensure safety of client and guest when necessary.

Concierge ServicesDeliver concierge service with local expertise and insider knowledge.Manage transportations request from visitors and employees. (if required)

Mail Delivery ServicesOrganize receipt and deliveries of all mails and courier services.Manage mail distribution records and mail logs.

The role will demonstrate the following competencies:

Ability to meet tight schedules and deliver high quality of workHigh level of communication, interpersonal skills and attitude towards the customerProficiency with Microsoft Word, Excel, and PowerPointGood command of verbal and written EnglishAble to cooperate and work well with others to meet targetsSupport the team effectively as and when neededDemonstrate and ensure to instill a culture in the team that match our ‘I am JLL’ core behaviors and values of being a Safety, Expert, Proactive, Innovative, Team Player and valuing the CustomerAbility to manage conflict and conflicting prioritiesDemonstrates proactive & professional approach to customer serviceProven ability to manage multiple and complex operational matters on a daily basis.Demonstrates ability to prioritize and manage tasks in an efficient and timely manner

Location:

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.